PRIMARY ROLE & RESPONSIBILITIES
Responsible for development and delivery of solution demonstrations.
Responsible for representing the solution to customers/prospects and at field events such as conferences, seminars, and user groups.
Facilitates Discovery sessions with customer/prospects in conjunction with field sales.
Responds to functional and technical elements of RFIs/RFPs.
Responsible for designing and documenting the architecture/solution proposed.
Articulates and defends proposed solutions to technical and executive stakeholders.
Responsible for transitioning the project to implementation teams alongside the field sales force.
Conveys customer requirements to Product Management and Sales Technical Services teams.
Sets best practices and reusable demo/solution assets for the broader Sales Engineering team; mentors junior Sales Engineers.
Positions and presents solutions across all levels of the client organization, from C-level and executive/senior leadership down to hands-on implementors, tailoring depth and framing to each audience.
Articulates Agentic AI concepts to business and technical stakeholders.
Channels client feedback and Voice of Customer (VOC) input to Product Management and Engineering, and is comfortable presenting that feedback to leadership, engineers, and product managers alike.
Creates supporting documentation such as Technical Specifications and Use-Cases to support solution positioning and product feedback loops.
Able to travel throughout sales territory.
SPECIALIZED KNOWLEDGE & SKILLS
Highly specialized level of expertise in the company's CX and Agentic AI product portfolio.
Firm grasp of Agentic AI, including its benefits and practical application within the Contact Center environment.
Ability to collaborate effectively with Product Management, Development, and Professional Services on enhancement and customization of solutions, including voice and multi-media/AI-orchestrated channels.
Deep understanding of API integrations for contact center, CRM, and LLM/agentic orchestration platforms.
Experience in AI-enablement of enterprise applications.
Proficiency operating in both direct sales and partner-based business models.
Strong customer service and teamwork skills; professional demeanor to maintain and enhance relationships.
Broad expertise and independent judgment used to shape company objectives and go-to-market principles.
Ability to use professional concepts in developing approaches to critical problems and broad design issues; acts independently and provides technical guidance to other Sales Engineers.
JOB REQUIREMENTS
12+ years of Solutions Consulting/Sales Engineering or related experience in the Contact Center / Enterprise CX industry.
Bachelor's degree in a relevant field.
Should be fluent in English and German
Demonstrated experience with Agentic AI/LLM orchestration, including the ability to articulate its benefits and Contact Center applications, a strong plus.
Proven ability to present to and influence audiences ranging from C-level executives to technical implementors.
Experience authoring technical documentation (Technical Specifications, Use-Cases, or similar) for product feedback purposes.
Ability to pass a background check may also be required.
Physical requirements include sitting for long periods of time.
Ability to travel.
Reports to Manager of Global Sales Engineering
