Testing, Quality Assurance & Support
Perform Level 1 issue analysis and debugging before escalating issues to the development team.
Create test cases, coordinate UAT with business users, and validate functionalities before production release.
Conduct user testing and gather feedback to support continuous product improvements.
Ensure timely resolution and tracking of product defects and functional issues.
Documentation & Reporting
Prepare and maintain functional documentation, process flows, release notes, and product-related records.
Generate reports, track product metrics, and provide actionable insights to stakeholders.
Support creation of product performance and success metrics for newly launched features.
Stakeholder Coordination
Act as a coordination point between business functions, Product Managers, and technology teams.
Maintain effective communication with stakeholders to ensure alignment on requirements, timelines, and deliverables.
Stay updated on industry trends, emerging technologies, and best practices relevant to digital products and platforms.
Dimensions
This is individual contributor role.
Requirements- Skills & Competencies
Excellent communication, collaboration, presentation, and stakeholder management skills.
Strong analytical and problem-solving abilities with attention to detail.
Ability to coordinate effectively with cross-functional teams, business functions, and technology partners.
Good understanding of product management lifecycle, Agile methodologies, and sprint-based execution.
Solid technical understanding of software development, web technologies, APIs, databases, and system workflows.
Basic understanding of AI/ML concepts, automation, analytics, and emerging digital technologies.
Ability to identify opportunities for process improvement and AI-enabled product enhancements.
Ability to translate business requirements into functional requirements and user stories.
Hands-on approach with strong ownership and execution mindset.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Requirements- Education & work experience
Bachelor’s/Master’s degree in Computer Science, Engineering, Information Technology, or equivalent preferred.
3+ years of experience in Product Management, Business Analysis, or related roles.
Experience working in Agile environments with development and cross-functional teams.
Exposure to AI/ML-enabled products, automation, analytics, or digital transformation initiatives preferred.
Hands-on experience with tools such as Jira, Trello, Asana, or similar platforms.
Familiarity with analytics/reporting tools such as Google Analytics, Tableau, or Power BI.
Experience in EdTech, LMS, ERP, CRM, or digital platforms will be an added advantage.
