Job Designation: Assistant Manager --IT
Job Summary
The Asst Manger --IT will be responsible for implementing, securing, and managing the complete IT infrastructure of the educational campus to ensure reliable, scalable, and secure technology operations. This role oversees data centers, servers, networks, security systems, end-user computing, and enterprise applications, ensuring 24x7 availability of IT systems supporting academic, administrative, and residential operations across the campus.
Designation
Assistant Manager --IT
Department
Information Technology
Location
Shirpur
Reporting to
Director – Shirpur Campus
Key Responsibilities
1. Infrastructure Management
Oversee implementation, operation, and maintenance of
Data centers, servers, desktops, storage, and virtualization platforms
Manage campus-wide IT infrastructure including
Wired and wireless networks
Telephony systems
Operating systems and enterprise software
CCTV surveillance and access control systems
Ensure high availability, scalability, performance, and security of all IT systems across the campus
2. Operations Management
Lead IT service desk and technical support teams to ensure timely resolution of incidents and service requests
Monitor system performance, conduct capacity planning, and implement performance optimization
Define, track, and report IT operational KPIs such as
System uptime
Response time
Ticket resolution and SLA compliance
Ensure adherence to IT security, data protection, and privacy standards
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Manage vendor relationships, contracts, and service level agreements (SLAs)
3. Security & Compliance
Implement and manage cybersecurity controls including
Endpoint security solutions
Firewalls, IDS/IPS
Data backup, recovery, and protection mechanisms
Ensure compliance with institutional IT policies, regulatory requirements, and best practices
4. Team & Stakeholder Management
Collaborate closely with IT operations staff including network engineers, system administrators, and support engineers
Coordinate with campus leadership, faculty, and administrative departments to ensure seamless IT services
Liaise with external vendors and service providers for smooth and uninterrupted IT operations.
Educational Qualifications
Bachelor’s Degree in Information Technology, Computer Science, Electronics, or a related field (mandatory)
Master’s Degree (MBA / M.Tech) – preferred
Professional Certifications
Preferred / Added Advantage
ITIL
CCNA / CCNP
MCSE
VMware or equivalent infrastructure certifications
Professional Experience
Minimum 6 years of overall IT experience, including at least 5 years of hands-on experience in IT Infrastructure and Operations Management.
Proven experience managing
Mission-critical IT systems
Data centers
Campus-wide IT infrastructure
Strong hands-on expertise in
Operating systems
Networking
Servers and virtualization
Storage technologies
Cybersecurity solutions
Skills and Competencies
Strong leadership, mentoring, and team management abilities
Excellent troubleshooting, analytical, and problem-solving skills
Ability to manage IT budgets, vendor contracts, and large-scale infrastructure projects
Strong communication, documentation, and stakeholder management skills
Willingness and ability to be on-call during critical situations in a 24x7 campus environment
