Customer Service
Uses AIDET as applicable.
Attends CARES training.
When necessary, assures proper service recovery is done for patients and/or caregivers.
Answers telephone in a polite and efficient manner. Employee Relations:
Works as part of a team with all Pathology and NMHS employees.
Reporting/Recordkeeping
Assures department testing, applicable to their area, is reported in an accurate and timely manner.
Assists with meeting goals of department Performance Improvement initiatives.
Assures appropriate documentation of all required instrument monthly maintenance and quality control.
Education
Assists with training of students and new employees.
Participates in continuing education programs to maintain and expand skills.
Stays abreast of regulatory changes.
Regulation
Adheres to NMHS/NMMC Policies/Procedures/Guidelines.
Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues.
Adheres to College of American Pathologist (CAP) & Clinical Laboratory Standards Institute (CLSI) standards.
Knowledge Skills and Abilities
Proficient skills with LIS
Good organizational and communication (written and verbal) skills
Knowledge of and appropriate handling of biohazardous specimens; Prioritize and organize daily work demands of area
Evaluating processes and equipment for optimal organization and performance
Communicates effectively
Provides excellent service to internal and external customers
Assuring quality control is acceptable and required maintenance is completed daily in work area
Must have extensive contact with: Pathology Department and hospital staff (including physicians)
Must have good written and verbal communication skills
Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing. Frequently
Walking. Frequently
Sitting. Occasionally
Lifting/Carrying. Frequently 50 lbs
Pushing/Pulling. Frequently
Climbing. Occasionally
Balancing. Occasionally
Stooping/Kneeling/Bending. Frequently
Reaching/Over Head Work. Occasionally
Grasping. Frequently
Speaking. Frequently
Hearing. Constantly
Repetitive Motions. Constantly
Eye/Hand/Foot Coordination. Frequently
Salary Range
$27.07-$33.84
Education
Bachelor’s Degree | Medical Technology | Required
Certifications
ASCP - American Society of Clinical Pathologist - American Society for Clinical Pathology, Driver License - MS DPS
