Answer patients’ call lights/requests effectively and efficiently and reports requests to appropriate personnel.
Inventory Control
Orders, stocks, and replenishes unit supplies and necessary equipment in a cost efficient manner.
Participates in identifying unit financial responsibility during budget preparation.
Assists with keeping unit within its budget restraints.
Communication
Facilitates unit communication including, but not limited to, telephones, intercom system, call light system, computers, etc. and relays information as appropriate.
Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s).
Facilitates and directs communication among visitors, employees, and physicians within assigned unit.
Customer Service
Welcomes visitors to the unit by greeting them, answering questions, giving directions, and referring inquiries as appropriate to nursing staff.
Answers telephone and directs calls and inquiries to the appropriate department or staff member.
Presents as polite and friendly in all interactions whether by phone or in person.
Ensures a safe and clean environment for patients and health care team.
Reporting/Recordkeeping
Facilitates effective communication between disciplines by providing organized medical records.
Assures timely and accurate access to pertinent patient data.
Maintains unit-specific records/reports (i.e. unit log books, staffing sheets, etc.) as assigned.
Regulation
Adheres to professional standards, behavioral standards, and hospital policies as set forth by the organization.
Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues.
Maintains confidentiality by protecting personal healthcare information of all patients.
Knowledge Skills and Abilities
Working knowledge of office equipment (i.e. telephones, fax machines, scanners, etc.); required
Excellent organizational and communication skills (written and verbal); required
Knowledge of medical terminology; preferred
Excellent interpersonal skills; required
Working knowledge of computers; required
Must anticipate resources needed and prioritize work assignments
Must have the ability to multi-task and manage multiple interruptions while performing duties
Must initiate and follow through with work assignments, self-motivated
Must have frequent interactions with patients, family members, nurses, physicians, visitors, and other staff members.
Must have effective written and verbal communication skills
Must reflect a positive, caring attitude toward patients, staff and the public.
Must have excellent customer service skills, both in person and by phone
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing. Constantly
Walking. Frequently
Sitting. Rarely
Lifting/Carrying. Frequently 50 lbs
Pushing/Pulling. Frequently
Climbing. Occasionally
Balancing. Occasionally
Stooping/Kneeling/Bending. Frequently
Reaching/Over Head Work. Frequently
Grasping. Frequently
Speaking. Occasionally
Hearing. Constantly
Repetitive Motions. Constantly
Eye/Hand/Foot Coordination. Frequently
Salary Range
$15.07-$18.84
Education
High School Diploma, GED, or Project Search Graduate | Nursing | Required
Certifications
CPR- Cardiac Pulmonary Resuscitation - CPR