NMHS
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We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.
16406780 Emergency Services
Variable
The Care Coordinator at North Mississippi Health Services is responsible for promoting an overall supportive and positive patient experience by monitoring and facilitating patient care. This position serves in a key patient-facing role and requires strong communication skills to facilitate information across patients, families, and care teams, advocate on behalf of patients and families regarding concerns and questions, orient patients, families, and visitors to the NMHS facility, and provide information and emotional support as needed to curate an informed, comfortable and positive patient experience. JOB FUNCTIONS
Coordinates care to patients effectively and efficiently by monitoring and evaluating interdisciplinary care.
Orients and educates patients/family members/visitors to the Emergency Room, policies, and procedures.
Greets individuals in a positive and caring manner.
Relays the needs and concerns of patient’s family members/visitors effectively and efficiently to staff.
Provides emotional support to family members as needed.
Receives requests and provides information to patient/family member as requested.
Assists in the resolutions of patient/family member issues/problems.
Assists family with grieving processes and procedures.
Promotes effective communication amongst care team, treating clinicians, patients, family members, etc.
Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction.
Assesses and maintains waiting room supplies in a cost-effective manner.
Complies with budgetary guidelines.
Adheres to NMHS/NMMC Policies/Procedures/Guidelines.
Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues.
Knowledge Skills and Abilities
Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
Demonstrated decision-making and problem-solving skills; required
Excellent organizational and communication (written and verbal) skills; required
Excellent human relations skills; required
Excellent interpersonal skills; required
Working knowledge of the development of adolescent, pediatric, adult, and geriatric patients; required
Must evaluate and coordinate the continuity of patient care
Must conduct comprehensive, preventative screenings for patients and/or assists all support staff in daily patient interactions as needed
Must maintain patient/family confidentiality with all aspects of information in accordance with practice, State and Federal regulations
Must have extensive contact with patients, family members, visitors, physicians, nurses, internal/external customers/resources
Must have excellent written and verbal communication skills
Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing. Constantly
Walking. Frequently
Sitting. Rarely
Lifting/Carrying. Frequently 50 lbs
Pushing/Pulling. Frequently
Climbing. Occasionally
Balancing. Occasionally
Stooping/Kneeling/Bending. Frequently
Reaching/Over Head Work. Frequently
Grasping. Frequently
Speaking. Occasionally
Hearing. Constantly
Repetitive Motions. Constantly
Eye/Hand/Foot Coordinations. Frequently
$15.07-$18.84
Associate’s Degree | Business Administration/Management | Not Required
High School Diploma, GED, or Project Search Graduate | Business Administration/Management | Required
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