Handles incoming and outgoing communications.
Effectively and efficiently answer patients’ call lights/requests and reports requests to appropriate personnel.
Patient Care
Performs tasks related to routine patient care within an assigned unit under the supervision of a Registered Nurse.
Assists with patient’s plan of care by providing and/or assisting with activities of daily living, including but not limited to personal hygiene, grooming, mobility, and comfort.
Effectively and efficiently coordinates daily patient care activities on the nursing unit.
Assists nursing staff to better facilitate patient admissions, discharges, and transfers.
Performs a variety of duties both within and in support of assigned unit as delegated by nursing staff.
Responds to patient’s call lights/requests and reports to appropriate personnel when necessary.
Assists patients in meeting nutritional needs, including but not limited to assisting with feeding, providing fluids and supplements.
Inventory Control
Orders, stocks, and replenishes unit supplies and necessary equipment in a cost efficient manner.
Participates in identifying unit financial responsibility during budget preparation.
Assists with keeping unit within its budget restraints.
Communication
Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s).
Facilitates and directs communication among visitors, employees, and physicians within assigned unit.
Facilitates unit communication including, but not limited to, telephones, intercom system, call light system, computers, etc. and relays information as appropriate.
Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s). Customer Service:
Greets and assists all customers, physicians, patients, visitors and employees in a friendly and efficient manner.
Ensures a safe and clean environment for patients and health care team.
Welcomes visitors to the unit by greeting them, answering questions, giving directions, and referring inquiries as appropriate to nursing staff.
Answers telephone and directs calls and inquiries to the appropriate department or staff member.
Polite and friendly in all interactions whether by phone or in person.
Reporting/Recordkeeping
Facilitates effective communication between disciplines by providing organized medical records.
Assures timely and accurate access to pertinent patient data.
Maintains unit-specific records/reports (i.e. unit log books, staffing sheets, monitor assignments etc.) as assigned. Documentation:
Documents care provided using worksheets and/or the electronic medical record.
Monitor Interpretation
Responsible for monitoring patient heart rates and rhythms.
Must be able to observe and analyze irregular patterns/changes in patient heart rate/rhythm and report it to appropriate staff.
Must be able to monitor multiple patients simultaneously utilizing monitoring equipment.
Responsible for recognizing when equipment needs professional maintenance or attention from nursing staff.
May be responsible for cleaning and maintaining monitoring equipment (replacing batteries, cleaning leads, etc.).
Regulation
Adheres to professional standards, behavioral standards, and hospital policies as set forth by the organization.
Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues.
Maintains confidentiality by protecting personal healthcare information of all patients.
Knowledge Skills and Abilities
Working knowledge of computers and software programs; required
Must meet and maintain education requirements upon hire and annually as determined by unit and Continuing Education Department
Completes rhythm interpretation courses as required by unit and Continuing Education Department.
Working knowledge of office equipment (i.e. telephones, fax machines, scanners, computers etc.); required
Excellent organizational and communication (written and verbal) skills required
Knowledge of medical terminology and rhythm interpretation preferred
Excellent interpersonal skills required
Must be able to prioritize patient care, carry out assigned duties and report and/or document same utilizing worksheets and electronic medical record.
Assumes additional duties as delegated or needed.
Anticipates resources needed and prioritizes work assignments
Ability to multi-task and manage multiple interruptions while performing duties
Initiates and follows through with work assignments, self-motivated
Job requires frequent interactions with patients, family members, nurses, physicians, visitors, and other staff members.
Must have effective written and verbal communication skills
Must reflect a positive, caring attitude toward clients, patients, staff and the public.
Must have excellent customer service skills, both in person and by phone
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing. Constantly
Walking. Constantly
Sitting. Occasionally
Lifting/Carrying. Frequently 50 lbs
Pushing/Pulling. Frequently
Climbing. Occasionally
Balancing. Occasionally
Stooping/Kneeling/Bending. Occasionally
Reaching/Over Head Work. Occasionally
Grasping. Frequently
Speaking. Constantly
Hearing. Constantly
Repetitive Motions. Constantly
Eye/Hand/Foot Coordination. Frequently
Salary Range
$15.07-$18.84
Education
High School Diploma, GED, or Project Search Graduate | Required
Certifications
Cardiopulmonary Resuscitation (CPR) - CPR, Certified Nursing Assistant (MS) - MS Nurse Aide Registry
