So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
What you'll do
Our Client Services Team is the front line of support for thousands of NinjaTrader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the globe.
In this role you will
Leverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in both English and Spanish.
Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
Educate and empower customers to get the most out of the NinjaTrader product line
Become a power user of Gmail, Confluence, Jira, and other productivity applications
Efficiently and accurately manage customer data using Salesforce
Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
Identify and communicate emerging client needs and feature requests to management and other internal teams
Guide clients in navigating the world of commodity futures and NinjaTrader’s services
Assist management in creating and revising policies based on customer feedback
Regularly assist with beta testing new software updates
What you'll need
Strong computer skills and the ability to learn complex systems quickly
Empathy and the ability to connect with customers while showing genuine care for their issues
Ability to explain complex information or instructions in a simple, understandable way
Strong time management skills with the ability to follow up on multiple issues and customer service requests
Excellent written and verbal communication skills
Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
Written and spoken fluency in Spanish
Bonus Points for
A minimum of 1 year of customer service experience, preferably in a high-volume technology company
Prior experience with CRM software and customer service ticketing software
Familiarity with the trading industry
Compensation
The salary for this role will be $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). This position is non-exempt and eligible for overtime.
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401(k) plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year plus seven paid holidays.
Location
This role is based in Chicago, IL. We are not open to remote candidates for this role.
Hybrid
For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:
20 additional flex remote days annually
6 Company Wide Office-Optional weeks tied to major holidays
Our Core Benefits Include
Generous PTO
7 Paid Holidays Annually + 5 Conditional Holidays Annually
1 Service Day Annually
401k with 3.5% Company Match
Paid Parental Bonding Leave
Health, Vision, Dental Coverage
Life and Disability Insurance Covered 100% by NinjaTrader
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
