Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking
Guide escalation management and ensure projects meet quality, timeline, and budget commitments
Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting
What We’re Looking For
Bachelor’s degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)
PMP or relevant Project Management certification strongly preferred
8+ years of experience managing SaaS or technology solution delivery
Minimum 5 years of proven people management, team leadership, and direct reports supervision
Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments
Familiarity with technical integrations to third-party systems (e.g., APIs, data exchange, and interface requirements)
Exceptional planning, prioritization, and risk management skills
Strong communication, stakeholder engagement, and escalation management abilities
Collaborative mindset with a proven ability to build partnerships and align cross-functional teams (Sales, Solution Architects, Customer Success, Support, R&D) around shared goals
Skilled at facilitating teamwork, resolving conflict constructively, and fostering open feedback and knowledge sharing across distributed teams
Track record of driving team performance and operational excellence through metrics and coaching
Empathetic leadership style: listens actively, builds trust, and supports team members’ well-being and growth while holding high standards
Experience with formal project planning tools (e.g., MS Project, Gantt charts) and project governance frameworks
Willingness to travel as needed to customer locations (travel up to 25%)
Nice to Have
Familiarity with public safety or justice systems (e.g., case management, Evidence management)
Why You’ll Love Working at NICE
Lead mission-critical implementations that directly impact public safety operations
Build and grow a high-performing Project Management team
Join an innovation-driven, global organization committed to your growth and success
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
