Technical Support & Troubleshooting
Identify operational issues and work with technical teams to resolve robot or connectivity challenges;
Escalate incidents using internal workflows and documentation standards.
Deployment & Operational Support
Assist with onboarding new sites, robot readiness checks, and validation of mission setup;
Support operational testing and process improvements.
Documentation & Reporting
Log mission data, anomalies, and operational notes using internal platforms;
Provide clear written and verbal updates in English.
Safety & Compliance
Follow company and client safety procedures when supporting robot operations;
Maintain accurate operational documentation.
Qualifications
English fluency (spoken and written), daily communication with US teams is required;
Experience working in an English-speaking environment, such as
Technical support;
Customer service/call center;
Robotics or remote operations;
Strong communication and collaboration skills;
Basic technical aptitude and problem-solving ability;
Ability to work from an office environment with consistent schedule alignment to US operations.
Preferred
Experience with robotics, remote monitoring, or technical platforms;
Exposure to solar energy or industrial environments;
Familiarity with documentation or ticketing systems.
Why Join Nextpower
Be part of a rapidly expanding global robotics operation;
Work directly with international teams and advanced technology;
Gain hands-on experience in AI-driven solar robotics;
Clear growth path as the Brazilian robotics organization scales.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
We are Nextpower
