Provides technical support for Nextpower customers, ensuring a best-in-class customer experience and providing product and systems expertise to the customer
Develop and maintain technical understanding of PV solar tracking systems and associated tools
Ensure a strong customer care experience and be able to effectively communicate resolutions for customer issues
Coordinate the ordering of tools for the Projects and ensuring availability of tools and training for the Projects
Manage Project P&L including revenue forecasting, invoicing, cash flow and cost management
Provide customer field support for installation and quality control, including driving resolution to quality issues by Non-Conformance Report and Construction Deviation Report processes
Coordinate and drive the successful on-time delivery of all products needed from PO to delivery, liaising with Design Engineering, Supply, Logistics, freight forwarders and the customers.
Establish, measure and report key performance indicators for customer care to drive behavior and performance
Play a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessment and feedback
Supports product development, sales, and marketing as requested
Internal customer voice, an advocate for the customer within Nextpower
Here is some of what you’ll need (required)…
Minimum 10+ years of combined Project Manager and Sr. Project Manager experience gained in energy, construction, mining, oil & gas fields
Bachelor’s Degree in Mechanical Engineering or equivalent relevant professional experience
Strong project management skills and qualifications
Ability to manage direct reports with a high degree of professionalism
Excellent customer service skills
Experience interfacing with supply chain procurement and logistics
Experience in and talent for dealing with customer support and O&M issues
Excellent verbal and written communication skills
Demonstrated leadership capabilities
Passion for solar or renewable energy
Strong knowledge of PV technology and its applications
Hands-on experience with photovoltaic tracking solar systems a plus.
Nextpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextpowers benefits please view our company website at www.Nextpower.com.
Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $210,000.00-$230,000.00. (Applicable to California)
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are Nextpower