Assist with plan upgrades/downgrades based on customer needs.
Schedule service appointments for field technicians.
Maintain accurate documentation of customer interactions and solutions.
Complete additional duties as assigned.
What You Bring
Curiosity and comfort with internet, Wi-Fi, computers, or basic networking (professional or personal experience).
Strong communication and problem-solving skills.
Ability to stay calm, positive, and customer-focused.
Experience in customer service is a plus — not required.
Ability to sit for extended periods and work in an office environment.
Why You’ll Enjoy Working at Nextlink
Fully paid training during your first three weeks at our Fort Worth office
Growth path into advanced technical support, quality assurance, leadership, training, or field roles
Supportive team environment with leaders focused on developing your skills
Bilingual Pay Incentive: Candidates who pass our bilingual assessment will receive an additional $1.00/hour
Great benefits package including
401(k) + Company Match
Health, Dental, and Vision insurance
HSA option
Life insurance
Paid time off & parental leave
Employee discounts
Employee Assistance Program
Referral bonuses
Work Hours
Full-time, 40 hours per week
Stable schedules with opportunities for overtime based on business need
EEO & Workplace Standards
Nextlink is an Equal Opportunity Employer. We value diversity and are committed to a workplace free of discrimination and harassment.
We maintain a drug-free workplace to ensure a safe, productive environment.
Job Type: Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance
Additional Pay
A $2.00/hour shift differential is applied to any hours worked after 6:00 PM, any day of the week.
Available Shifts
9a-8p - Tu-Th, Sa
11a-10p - Tu-Th, Sa
11a-10p - F-M
Affirmative Action (AAP/EEO Statement)
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Drug Free Workplace
Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.
