The ideal candidate will have strong experience with Kafka, Vector Databases, Kubernetes, GCP, observability, automation, and distributed systems, along with a passion for building highly reliable platforms at scale.
If you enjoy owning systems end to end, writing clean automation, and working in a fast-moving team that values innovation, this role is for you.
What You'll Do
Key Responsibilities
Own the reliability, availability, scalability, and performance of middleware and cloud infrastructure platforms
Support and optimize Kafka environments, including performance tuning, capacity planning, upgrades, and troubleshooting
Administer, support, and optimize Vector Database platforms
Manage and support GCP and GKE environments
Drive infrastructure automation, operational excellence, and platform reliability initiatives
Lead production incident response, troubleshooting, root cause analysis, and post incident reviews
Build and maintain monitoring, alerting, and observability solutions
Define and maintain SLIs, SLOs, and error budgets
Support database operations, performance optimization, and operational health
Required Qualifications
Senior Level: 5+ years of relevant experience
Staff Level: 10+ years of relevant experience
Strong experience operating distributed systems in production environments
Mandatory Skills
Kafka (Highest Priority)
5+ years of hands on Kafka production experience preferred.
Strong knowledge of Kafka architecture, brokers, partitions, replication, consumer groups, monitoring, and troubleshooting.
Vector Database (Mandatory)
Minimum 2+ years of hands on production experience with Vector Databases.
Experience with Weaviate is strongly preferred.
Strong understanding of vector search, embeddings, indexing, performance tuning, scaling, replication, and operational support.
GCP / GKE
5+ years of production experience with GCP and Kubernetes.
Experience managing and troubleshooting production GKE environments.
SRE / DevOps
Experience with incident management, root cause analysis, infrastructure automation, and CI/CD practices.
Infrastructure as Code experience, preferably Terraform.
Automation and scripting experience using Python, Go, Shell, or similar technologies.
Observability
Experience with Datadog, Splunk, OpenTelemetry, Prometheus, Grafana, or similar platforms.
Strong understanding of monitoring, alerting, metrics, logs, and distributed tracing.
Linux & Database Operations
Strong Linux administration and troubleshooting skills.
Experience supporting databases such as MongoDB, PostgreSQL, Redis, Elasticsearch, or ClickHouse.
Preferred Qualifications
Experience supporting AI Native platforms.
Experience with LLM infrastructure, vector search, or embedding technologies.
Strong technical leadership and mentoring experience for Staff level candidates.
On Call Expectations
Participate in a Follow the Sun support model.
Weekend on call rotation approximately once every four weeks.
Participate in incident response and escalation management.
AI Expectations
Candidates should demonstrate practical use of AI tools such as ChatGPT and cloud AI services to improve troubleshooting, automation, and operational efficiency while maintaining strong engineering fundamentals and problem solving skills.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
Coverage Type - Employee Only
Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
Free Cover Limit - 1.5 Crore
Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
Financial Security💰 - Provident Fund & Gratuity
Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf.
All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”. Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to talent@nextiva.com.
We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities.
If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.
For genuine opportunities, please apply only through our official career sites: Nextiva Careers & Nextiva Jobs on LinkedIn.
#LI-AK1 #LI-Onsite
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
