Nextech
From Nextech's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
This position is open within all states in the United States except for California.
Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting
Answer incoming calls from the support queue
Reply to support emails in a timely fashion
Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
Schedule and perform upgrades of the Nextech software
Investigate software exceptions and error reports following Nextech support guidelines
Provide exceptional customer service
Excellent technical skills, including basic computer skills
Strong interpersonal, written, and verbal communication skills
Demonstrated ability to constructively work within a team environment
Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
Excellent customer service skills
Salesforce experience
Experience using Zoom Contact Center (or similar) in a call center environment.
Long-distance or air travel as needed – not to exceed 10% travel.
Activities require a significant amount of work in front of a computer monitor Overview of the end-to-end interview process: One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete.
Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.
Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.
Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview.
Final Selection: When a candidate has completed the Team Interview our team will make our determination on hiring.
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