Support & Incident Resolution: Design and deploy AI-driven solutions—such as conversational chatbots, automated triage systems, and generative AI knowledge bases—to swiftly resolve and deflect Tier 1 and Tier 2 user queries and incidents.
Process Re-engineering: Partner with our People Process Efficiency Lead to analyse existing HR and Payroll processes, identifying opportunities to replace manual administration with intelligent automation, robotic process automation (RPA), or third-party AI tools.
Data & Insights: Transform HR data into actionable, real-time insights for HR leaders and operational managers, supporting informed decision-making around workforce planning, absence patterns, and compensation modelling.
Streamlined Development: Introduce AI-assisted tools into the HR Tech team’s development lifecycle to optimise configuration workflows and streamline deployment practices.
Cross-Functional Collaboration: Work closely with HR stakeholders, the wider Technology division, Data teams, and external partners to design secure, compliant, and integrated solutions.
Continuous Innovation: Monitor emerging developments in AI and Oracle’s product roadmap, ensuring Next remains at the forefront of modern HR technology practices.
What You’ll Bring
Oracle Fusion HCM Experience: Solid technical or functional understanding of Oracle Fusion HCM, particularly across core HR/operational modules.
AI & Automation Knowledge: Practical experience or strong foundational expertise in deploying AI solutions, Machine Learning concepts, or modern automation tools within an enterprise environment.
Process Optimisation: A proven ability to identify operational bottlenecks and implement pragmatic technology solutions to automate and simplify workflows.
Technical Integration: An understanding of integrating third-party tools, APIs, and AI applications into enterprise HCM systems.
Analytical Skills: Aptitude for interpreting complex HR and payroll data and converting it into clear, accessible insights.
Stakeholder & Change Skills: Collaborative communication skills with the ability to explain technical AI concepts clearly to non-technical colleagues and support positive user adoption.
Desirable Experience: Familiarity with enterprise chatbot frameworks, prompt design/engineering, or working within large-scale retail/workforce environments.
If you have the technical expertise and a collaborative mindset to strengthen the systems our colleagues rely on, we would love to see your application.