Provide moderate-level support for Active Directory environments.
Preferred Skills & Experience
Minimum 3 years of experience in network and server support.
At least 1 year of experience in virtual/cloud environments.
Solid understanding of Windows Active Directory (AD), including permissions, groups, and administration.
Experience with virtualization platforms such as VMware, Microsoft Hyper-V, and RDP/Terminal Server.
Strong familiarity with Office 365, including mail management and troubleshooting.
Proficient in network and internet connectivity troubleshooting.
Experience with multi-factor authentication tools (e.g., Duo, Authy, Microsoft Authenticator).
Exposure to SharePoint and Azure services is highly desirable.
Experience with VoIP deployment and VLANs is a plus.
Preferred Attributes
Highly organized and process-driven.
Technologically curious and adaptable.
Strong integrity and ability to handle confidential information.
Collaborative and flexible with a consultative mindset.
Detail-oriented with a commitment to high-quality results.
Able to balance tactical execution with strategic thinking.
Service-oriented with a focus on enhancing customer experience.
Physical Requirements
Primarily desk-based work using computer systems.
Occasional lifting (up to 20 pounds) for office or IT equipment.
Occasional crawling, kneeling, and squatting.
Frequent use of computer (keyboard/mouse) and phone.
Regular visual inspection and data analysis.
Daily travel by car to client sites within LA County; occasional air travel may be required.
Occasional exposure to outdoor conditions during travel.
Who We are
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
