Escalate technical issues to the appropriate consultants when additional expertise is required
Independently learn and adapt to clients’ evolving systems and technology environments
Travel to local client locations on a daily or weekly basis depending on client needs
Collaborate across service lines and departments to provide clients with a seamless support experience
Build trust and credibility with end users through responsive, empathetic, and effective technical support
Required Skills, Experience, and Attributes
1+ years of experience in an IT help desk, desktop support, or similar technical support environment
Experience troubleshooting and supporting Microsoft technologies
e.g. Microsoft 365, Active Directory, and current Windows operating systems
Fundamental understanding of networking technologies and concepts
e.g. TCP/IP, DNS, DHCP, LAN/WAN, VPNs, and internet connectivity
Ability to diagnose, troubleshoot, and resolve common end-user technical issues
e.g. password resets, break/fix issues, and software installation and configuration
Ability to install, diagnose, troubleshoot, and support peripheral devices
e.g. printers, scanners, monitors, and other peripherals
Strong client-service skills with an empathetic approach to problem solving
A positive and professional demeanor
Curiosity about technology and motivation to learn independently
Ability to work effectively with directed autonomy
Preferred Skills, Experience, and Attributes
Understanding of standard IT security practices
e.g. virus remediation, firewalls, and phishing-related issues
Familiarity with backup and disaster recovery concepts
Knowledge of Apple technologies, including Mac OS and iOS troubleshooting
Experience working for a Managed Service Provider (MSP) or in a comparable multi-client support environment
Experience using an IT ticket management system
Strong service orientation and professional confidence
Receptiveness to feedback and an ability to learn from experience
Some of the things our team members enjoy, include
Competitive wages | The salary range is expected to start between $62,000-$67,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
Maternal and paternal leave
Very generous paid time off program that is unique to the IT industry
Sustainable work-life balance and flexibility
Yearly work anniversary rewards
Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!
Who We are
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
