Document network, workstation, server, and Microsoft 365 environments
Identify infrastructure deficiencies, security risks, and technology gaps
Help create remediation recommendations and project scopes
Support technology alignment initiatives and standards compliance reviews
Work with our vCIO and Client Success teams to identify improvement opportunities
Produce accurate discovery documentation used for quotes and strategic planning
Documentation & Communication
Keep accurate, detailed notes in ConnectWise Manage
Give project stakeholders proactive status updates
Document client environments to Nettech standards
Communicate professionally with clients, vendors, and internal teams
Keep all project and onboarding documentation current and complete
Ideal Candidates
Enjoys working onsite and hands-on with technology
Can walk into a new environment and quickly assess what’s there
Takes ownership of projects from start to finish
Communicates clearly with clients and teammates
Writes thorough documentation without being asked
Moves comfortably between project work, discovery, onboarding, and remediation efforts
Wants to grow into senior project, solutions, or vCIO-oriented responsibilities
Qualifications
3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role — MSP experience strongly preferred
Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender
Hands-on experience with SonicWall and Ubiquiti UniFi platforms
Experience working in ConnectWise Manage and/or ConnectWise Sell
Exceptional communication skills — this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail
Comfortable in a fast-paced environment that requires frequent context switching between client environments and issue types
Self-motivated with the ability to prioritize and execute independently
Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets
Certifications (Preferred)
Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)
CompTIA Network+ or Security+
SonicWall SNSA or SNSPE
Ubiquiti UEWA or UENP
Compensation
Salary starting at $55,000 based on experience
Benefits including medical, dental, and vision insurance, 401k with matching, and responsible time off plan.
Who We are
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
