The Sr. AWS Developer — Products builds the AI backbone of Pulse, NeuraFlash's AI agent monitoring, insights & evaluation platform, and NeuraFlash Desktop for Amazon Connect, our contact center product suite. This is an AI product engineering role with contact center DNA: you ship the LLM pipelines, agentic services, and MCP surfaces that let customers monitor, evaluate, and improve their AI agents grounded in real contact center conversations flowing out of Amazon Connect.
The ideal candidate pairs strong Amazon Bedrock ecosystem experience with hands-on Amazon Connect knowledge, is proficient in Python or TypeScript/Node.js, and treats security, scalability, and deployment portability as first-class requirements. If you love building GenAI products for the contact center on AWS end-to-end, we'd love to talk to you!
Responsibilities
Build Pulse's AI core: conversation ingestion, topic detection, LLM-based evaluations and scoring, PII redaction, and the insights/recommendation engine
Develop on Amazon Bedrock — model invocation, Agents, AgentCore (gateways, runtimes), Knowledge Bases/RAG, and Guardrails — plus third-party LLM APIs
Design and build Pulse's MCP server and agentic interfaces so AI assistants and customer tooling can consume Pulse data and actions
Engineer agent observability: session/trace capture, evaluation harnesses, quality scoring, and health metrics for production AI agents
Build the supporting serverless backend: Lambda, API Gateway, DynamoDB, Aurora/RDS, S3, Kinesis, Step Functions
Own product infrastructure as code (AWS CDK): reusable, hardened constructs that deploy cleanly into customer-owned AWS accounts
Own the Amazon Connect integration layer: CTR, Contact Lens, agent event streams, Lex bots, and contact flow touchpoints that feed Pulse and power ACE features
Drive security posture: Cognito/OIDC auth, IAM least privilege, encryption everywhere, SAST/DAST/CSPM remediation, third-party security assessments
Lead code reviews, mentor developers, and take technical ownership of product epics with minimal direction
Required Skills
Minimum 5+ Years of experience
Strong hands-on programming in Python and/or TypeScript/Node.js
Hands-on GenAI/LLM application engineering: prompt design, RAG, structured outputs, LLM-as-judge evaluation, guardrails, token/cost optimization
Experience with Amazon Bedrock (or equivalent LLM platforms) in production workloads
Deep experience with AWS serverless architecture (Lambda, API Gateway, DynamoDB, S3, EventBridge/Kinesis)
Experience with AWS CDK or CloudFormation and CI/CD pipelines
Amazon Connect experience (contact flows, Lex, CTR/Contact Lens data streams)
AWS Developer / Solutions Architect certification (Associate or Professional)
Experience building AI agents using Amazon Connect, Lex, and Bedrock (voice/chat self-service, agent assist)
Experience building and operating REST APIs and event-driven integrations across multiple systems
Security-minded development: IAM, Cognito, KMS encryption, VPC/network design, secure SDLC
Nice to haves
MCP server development or agentic frameworks (Bedrock AgentCore, LangGraph, Strands, CrewAI, etc.)
AI agent evaluation/observability experience (evals, tracing, scoring pipelines)
Experience shipping multi-tenant SaaS or products deployed into customer cloud accounts
Contact center platform breadth (WFM, voice protocols like WebRTC/SIP, or other CCaaS platforms)
Salesforce platform/API familiarity (Service Cloud, Data Cloud, Agentforce)
AWS AI Practitioner or Machine Learning Specialty certification
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
What’s it like to be a part of NeuraFlash, Part of Accenture?
Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
