That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:
Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
Five-time Top Workplace USA winner
Five-time Salt Lake Tribune Top Workplace
Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits
If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.
Your opportunity for impact
NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments.
The preferred daily working hours for this position are as follows
8:00 am MT - 5:00 pm MT
What your contributions will be
Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
Comfortability with the high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas
Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives
Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads
Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success
Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers
Partnering closely with other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities
Key skills and competencies
High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts
Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Willing to adapt and be agile as needed in a new and growing department
Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis
Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department
Ability to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle
Required Education and Experience
Bachelor’s degree in business, marketing, or related field. This is not required but preferred. If you have the requisite experience and believe you meet the other requirements, please apply
At least 8years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service
At least 5years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; working knowledge of Gainsight is a plus
Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures
What You'll Love
90% of healthcare premiums company covered
HSA company contribution
401K match at 4% with no vesting period
Potential for twice a year merit increases
Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
Authenticity and accountability from leadership
Connection, access, and mentorship from exceptional leaders
Growing company with opportunities for advancement
Compensation Transparency
The annual compensation range for this position is: $70,000 - $80,000 +20% variable
The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
