Coordinate with Client PM to own scope, schedule, budget and manage client communications and with Neocol team resources accordingly
Own the overall delivery of engagements and ensure all team members are accountable for their individual roles and deliverables.
Proactively identify, manage through, and escalate project risks and issues to internal and external executive team members, as needed.
Identify and address project scope issues and manage the customer through the process of issue resolution, change order, or other processes.
Provide feedback, leadership, and direction to individual team members within each engagement.
Work with fellow Neocol Project Managers and delivery teams to share resources across projects and maintain forecasts
Client & Stakeholder Management
Serve as the main point of contact for client stakeholders throughout the project lifecycle.
Plans, organizes, and coordinates discovery sessions and requirements gathering workshops ensuring the right participants are ’in the room’.
Build and maintain strong client relationships, exceeding expectations and ensuring satisfaction.
Manage stakeholder expectations and communicate project status, risks, and issues effectively.
Support clients through change management and user adoption initiatives.
Practice Development
Serve as a contributing member of the Customer Success practice and mentor other Project Managers across Neocol.
Contribute to the development of engagement and project standards, best practices, templates, and other artifacts to establish Neocol’s reputation and performance in customer success.
Support and contribute to company and practice “all hands”, training, and other events and sessions to further the development of our sales and delivery practitioners at Neocol.
What You'll Bring
Required Qualifications
7+ years of Project Management experience delivering Salesforce projects in a consultant capacity
A consulting mindset — you're energized by being in front of clients and managing risk and issues directly with them, not just tracking and reporting on them
Strong understanding of B2B and B2C customer lifecycles inclusive of contract, quote, order and billing, data migrations, and integrations,
Familiarity with technical solutions utilizing both waterfall and agile methodologies
Comfortable with maintaining high utilization (targeting 85%) across multiple fast-paced projects, typically 1-3 at a time depending on account size
Strong written, verbal and presentation communication skills
What Would Set You Apart
PM Tool Experience: Salesforce and reporting capabilities, JIRA, Smartsheet, Slack, Google Workspace
Scrum Master and/or PMP certifications
Ability to see situations from all aspects and articulate solutions clearly for the best path forward.
A People-First Culture & Total Rewards Philosophy
Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond.
Equal Opportunity Statement
Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law.
Driven by Passion. Guided by Purpose. Powered by Our People.
Our offerings include
Competitive compensation and benefits
Flexible time off that supports real work-life balance
A monthly home office stipend
Employer-matched 401(k)
Comprehensive medical, dental, and vision coverage
Adoption assistance
Ongoing internal training and development opportunities
