Mentor and support team members on processes, system navigation, and best‑practice client engagement.
Monitor client usage and proactively intervene to re‑engage low‑usage customers and promote long‑term adoption.
Serve as the primary point of contact for ongoing client questions, troubleshooting, and relationship management.
Conducts industry research and provides insights into client trends and needs.
Coordinate technical issue resolution, manage tickets, and translate requirements across internal stakeholders.
Support major incident response by coordinating communications and stabilizing client experience.
Conduct QA testing for product releases and provide insights to influence product improvements and roadmap development.
Pay Range for this role is - $50,000 - $65,000
EDUCATION
Required
Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.
Preferred
Certifications or additional training in project management, customer success, product operations, or process improvement.
EXPERIENCE
Required
2+ years in client success, implementation, system onboarding, or client‑facing technical roles.
Experience configuring systems, delivering training, and supporting workflow development.
Experience troubleshooting technical issues and working with cross‑functional teams.
Experience creating process documentation, guides, or training materials.
Preferred
Experience with SaaS environments, QA testing, or product operations.
SKILLS
Client Engagement & Influence
Technical Aptitude
Process Optimization
Collaboration & Cross‑Functional Partnership
Agility & Problem‑Solving
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
