Neiman Marcus
From Neiman Marcus's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Salary Range $50,963 - $63,704* Compensation for this role varies by geographic location.
Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.
General Office
Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
Act as escalation specialist in resolving customer issues, both internal and external
Jewelry Operations
Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.
Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
Supervises the efficient processing of re-tickets, RTV’s, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
Ensure SOA team prepares and submits all special order requests
Process and oversee Jewelry fulfillment
Returns Desk
Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+
Common
Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
Supporting the AGMO and corporate team with cross-functional training of specialized operations team,
Assist in the implementation of policies and best practices, makes recommendations to Management team
Proactively partner with AGMO and corporate team on weekly/monthly workload
Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions
Assist managers and associates on the selling floor as necessary
Following up on reporting, outstanding invoices, and escalated issues to resolve
Ability to drive profitability through execution of SOA KPIs
Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized
Ability to influence team to follow store policies & procedures to help in decision-making
Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
Maintains confidentiality when handling issues
Other store initiatives as assigned by management
Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.
Salary Range $50,963 - $63,704*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
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