This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State( DOS), Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
Responsibilities
Responsible for the overall: planning, staffing, successful execution and continuous improvement of all tasks under this effort.
Provide overall leadership, management, direction, and guidance for all contractor personnel assigned.
Responsible for the quality and efficiency of the program to include continuous qualified staffing, expert technical delivery, contract administration, and financial performance.
As the Government’s primary POC, you must be readily available to respond to CA/CST’s questions, concerns, and comments.
Assess, decide, and remediate any issue in response to Government issues, concerns, questions, and comments.
Gain and maintain proactive open channels of communication with Government stakeholders and contract task managers.
Oversees program budget and schedules; will direct staff
Has primary responsibility for program growth; may be responsible for marketing new technology or follow-on business acquisition; responsible for P&L
May be responsible for business development within current customer base and/or for new customers
Exercises a high level of independent judgment and initiative in solving highly complex problems
Identifies and engages in frequent contacts with potential customers
Will frequently travel to customer and company locations
Analyzes and assesses government/commercial marketplaces and maintains up-to-date knowledge of client plans, programs, and funding
Reviews Request for Proposals and makes recommendations to management
Develops and directs growth programs
Will determine and analyze the requirements forgrowth and will develop, when appropriate, a growth program for top management approvals
Oversees and develops strategic planning strategy
Advises management on how to position company to bid and win proposals
May assist the Business Development group in the proposal development process
Performs related duties as assigned
Qualifications
MINIMUM REQUIREMENTS
Possesses a current Project Management Institute Project Management Professional (PMI/PMP) certification.
A minimum of 10-15 years of management experience with a program similar in dollar value, size, scope, and complexity to the requirements of this effort.
A BS/BA in Information Technology or related discipline, or equivalent combination of education and experience. An additional year of experience is equivalent to a year of education.
Possesses an active Top Secret Clearance.
Demonstrated experience with IT Service Delivery using an ITIL/ITSM framework similar in size, scope, and complexity to the requirements of this effort.
Demonstrated experience with Earned Value Management on projects of a similar size, scope, and complexity to this effort.
Demonstrated experience managing and leading geographically dispersed operations and engineering staff of varying skill levels, in a project environment similar in size and scope as this effort.
PREFERRED EDUCATION AND EXPERIENCE
Demonstrated experience implementing Service Level Agreements and performance metrics on a contract.
Demonstrated experience with the Federal procurement process and familiarity with the administration of all types (fixed price, cost-plus, and time & materiel) contracts.
Demonstrated experience with the SDLC process, SAFe Agile principles/ methodologies and experience modernizing the processes procedures and application support environment toward CI/CD or DevSecOps approach.
ITIL 4.
PHYSICAL REQUIREMENTS
This position requires the ability to perform the below essential functions:
May require occasional travel between work centers or to client sites.
Some after-hours or on-call support may be necessary.
On-site work in a secure government or contractor facility.
Must be able to work in a high-security environment and comply with all relevant security protocols.
Standing for long periods.
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weight up to 30 pounds
Travel by land or air transportation 15 %
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
Pay Band Min
USD $161,700.00/Yr.
Pay Band Max
USD $250,280.00/Yr.
