You will be part of the team preparing and managing the customer’s Notification Plan.
You will maintain the notification repository and regularly update distribution lists. The Notification Coordinator manages all notification delivery methods, including the service portal, public-facing banners, blogs, ACD, distribution lists, and email.
You will also contribute to periodic updates to incorporate any adjustments to notification procedures resulting from new information or emerging incidents.
In this role, you will propose and implement automation solutions to improve notification delivery. Automated notification systems shall be integrated with modern collaboration tools to provide real-time updates on Priority 1 and 2 incidents, planned outages, and service advisories. Currently utilized capabilities are: ServiceNow, O365, NewBridge- RingCentral.
Qualifications
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
3+ years
Associate's degree or equivalent experience
Secret Security Clearance
PREFERRED REQUIREMENTS
Comp TIA Sec+, ITIL 4 Foundation Certification(s)
PHYSICAL REQUIREMENTS
This position requires the ability to perform the below essential functions:
Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weight up to 40 pounds
Travel by land or air transportation 25 % .
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
Pay Band Min
USD $24.45/Hr.
Pay Band Max
USD $36.67/Hr.
