The KBA Developer leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.
Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards. Update SOPs to reflect modernization initiatives and emerging technologies.
Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.
The role will also ensure we document systems, applications, and databases across all tiers.
Maintain logical and physical IT infrastructure diagrams. Document system architecture and data flows.
Maintain security policies and compliance documentation. Maintain technical requirements and user guides.
The KBA Developer will develop user guides and quick reference materials for common IT tasks.
Create orientation materials for new users of KM tools and IT services.
You will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.
Qualifications
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
6+ years
Bachelor's in IT or related field
AWS Certified DevOps Engineer or Azure DevOps Engineer Expert
Secret Security Clearance
PREFERRED REQUIREMENTS
ITIL 4 Foundation Certification(s)
PHYSICAL REQUIREMENTS
This position requires the ability to perform the below essential functions:
Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weight up to 40 pounds
Travel by land or air transportation 10 % .
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
Pay Band Min
USD $72,160.00/Yr.
Pay Band Max
USD $111,700.00/Yr.
