You will use enterprise monitoring capabilities to monitor infrastructure availability system health, and capacity across all customer locations, track component failures, perform proactive diagnostics, and coordinate with the customer support agencies.
Additionally, you will analyze performance trends, monitor system resource utilization, reallocate components as needed to improve efficiency, and generate regular performance reports to ensure infrastructure meets business requirements and document them.
You will also provide specialized crisis management services for domestic and global events impacting the customer.
You will also monitor, analyze, and assess audit trails, logs, and other relevant data streams to proactively identify potential security events, unauthorized activities, or policy violations.
You will additionally maintain enterprise account management utilizing Role-Based Access Control (RBAC) to ensure secure and managed access.
Qualifications
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
4+ years
Associate's degree or equivalent experience
ITIL 4 Foundation Certification
Secret Security Clearance
PREFERRED REQUIREMENTS
Comp TIA Secuity + Certification
PHYSICAL REQUIREMENTSThis position requires the ability to perform the below essential functions:
Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weight up to 40 pounds
Travel by land or air transportation 25 %
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
Pay Band Min
USD $20.20/Hr.
Pay Band Max
USD $30.31/Hr.
