The Engineering Manager shall ensure effective use of enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, AppDynamics, Zabbix or equivalent) to provide comprehensive visibility, alerting, and dashboarding across on premises and cloud environments.
Responsibilities
Responsible for the day-to-day E&I operations in the CA EOC.
Responsible for the training, staffing, and operational efficiency of the EIM Team.
Collaborate with Engineers, Project and Product Managers to implement functionality.
Ability to meet deadlines and satisfy requirements from other Engineers and Project Management.
Engineering and design services shall cover physical and virtual Windows and UNIX/Linux Server platforms, as well as Infrastructure-as-a-Service (IaaS) platforms, Platform-as-a-Service (PaaS) offerings, SW-defined infrastructure as cloud service transition within CA.
Plays a critical role in the strategic planning of the infrastructure and building a resilient architecture.
Provides the coordination between resource managers/supervisors and ensures all necessary reviews and approvals are received.
May conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs.
Communicate effectively and efficiently across all CA stakeholders including the business, technical teams, and leaders.
Take technical ownership of tasks and successfully work independently.
Performs related duties as assigned.
Qualifications
The Engineering Manager shall work closely with infrastructure, applications, and engineering teams to ensure operational stability and service continuity.
It is required that the Engineering Manager has the following qualifications:
At least five years of experience managing or leading enterprise engineering teams, operations centers (EOC/ Network Operations Center (NOC)), or integrated engineering-operations functions in environments of similar size, scope, and complexity. (This role manages up to 35 FTEs and a 40K userbase of 50 CONUS and 230 OCONUS locations.)
At least five years of experience managing enterprise monitoring, observability, or operations center functions, including triage and coordination of Tier II and Tier III incidents.
At least five years of experience managing enterprise monitoring tools or platforms (e.g., Splunk, AppDynamics, Oracle Enterprise Manager, Zabbix, or equivalent).
At least five years of experience supporting or managing technical and process changes in complex infrastructure or enterprise IT environments.
Possesses a current TS clearance.
It is desired that the Engineering Manager has the following qualifications:
At least three years of experience managing or supporting enterprise cloud migration, modernization, or infrastructure transformation initiatives.
At least three years of experience leading multiple concurrent engineering or operations projects in a production environment.
At least three years of experience introducing improvements in service delivery, monitoring, automation, or operational efficiency in enterprise IT environments.
Possesses an ITIL Intermediate or higher certification (or equivalent ITSM advanced certification).
PMI Project Management Professional certification.
Work Environment
May require occasional travel between work centers or to client sites.
Some after-hours or on-call support may be necessary.
On-site work in a secure government or contractor facility.
Must be able to work in a high-security environment and comply with all relevant security protocols.
Standing for long periods.
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weight up to 30 pounds
Travel by land or air transportation 5 %
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
Pay Band Min
USD $170,160.00/Yr.
Pay Band Max
USD $263,380.00/Yr.
