Your resume must also demonstrate at least one year of Information Technology (IT) related experience in the federal service or private or public sector demonstrating the following the four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency includes: Reviewing customer practices and IT systems to ensure operating procedures are followed. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency includes: Analyzes clients/customer requirements of current software and hardware problems and ensures changes in the requirements are addressed. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency includes: Presenting information to end users on IT related issues (i.e., identify security violations and recommend corrective actions, viruses and spillages, etc.). 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency includes: Identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives. Investigate customer/client request and ensure the most viable solutions are being used to resolve problems GS-9 In addition to the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-7 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Analyzing user requirements, translating business processes into system functional specifications, and designing application workflows.; 2) Developing system documentation, comprehensive test plans, and coordinating user acceptance testing (UAT).; 3) Participating in testing, debugging, and documenting system modifications or application updates.; 4) Troubleshooting system performance bottlenecks and recommending technical integration solutions for legacy or cloud-hosted applications.; 5) Knowledge, skills, and abilities in using Microsoft Office products, Flank Speed, SharePoint Online, and other IT Tools GS-7 1)Assisting in the analysis of user requirements, system functional specifications, and business processes.; 2) Developing structural flowcharts, data-flow diagrams, and system process maps.; 3) Participating in testing, debugging, and documenting system modifications or application updates.; 4) Gathering data to support feasibility studies, cost-benefit analyses, or technical system design proposals.; 5)Knowledge, skills, and abilities in using Microsoft Office products and IT Tools Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Applicants may qualify with the following education in lieu of the specialized experience qualification: For GS-9 A master's or equivalent graduate degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR 2 full years (36 hours) of progressively higher graduate level education leading to a master's degree or equivalent graduate degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. For GS-7 1 full year (18 hours) of graduate level education from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR A bachelor's degree with superior academic achievement (see job opportunity announcement for additional information) from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and my education has equipped me with the competencies/knowledge, skills, and abilities necessary to do the work of this position as described in the job opportunity announcement. DEGREE AUDITS ARE NOT AN ACCEPTABLE SUBSTITUTE FOR TRANSCRIPTS.
