Maintains backup, recovery, resilience, and disaster-recovery procedures and validate operational readiness through documented testing
Oversees the CloudOps managed-service provider, validate work quality, track commitments, escalate service gaps, and verify completion of operational work
Develops and maintains runbooks, operating procedures, technical documentation, and knowledge articles
Assesses production readiness and partner with architecture, security, application development, product, and migration teams on operational requirements
Supports approved production changes and continuously improve operational controls, tooling, and processes
Evaluates emerging operational capabilities, including approved AI-assisted engineering tools, when they improve reliability, efficiency, or supportability
Qualifications
Required Knowledge, Skills, and Abilities
Strong operational knowledge of cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls
Strong hands-on experience operating and supporting AWS serverless technologies, including AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, Redshift, and related monitoring, troubleshooting, performance tuning, and cost optimization practices
Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery
Advanced expertise in observability practices, including monitoring, logging, alerting, and operational metrics
Strong analytical and troubleshooting skills with experience leading incident response and root cause investigations
Proficiency in infrastructure automation through infrastructure as code, scripting, and repeatable operational processes
Ability to translate operational data into actions that improve reliability, efficiency, scalability, and cost performance
Ability to oversee service providers, assess operational risk, and drive issue resolution to completion
Intermediate knowledge of cloud security, identity, networking, governance, and compliance concepts
Experience creating and maintaining technical documentation, operational procedures, and recovery runbooks
Strong verbal and written communication skills with the ability to influence technical and business stakeholders
Preferred Knowledge, Skills, and Abilities
Knowledge of IT service management practices supporting incidents, problems, changes, requests, and knowledge management
Knowledge of cloud financial-management practices, cost allocation, forecasting, anomaly management, and optimization
Knowledge of container, orchestration, and cloud-native operating practices
Ability to use approved AI-assisted engineering tools for troubleshooting, documentation, knowledge management, runbook development, automation, or operational analysis
Knowledge of hybrid-cloud operations and integrations between cloud and on-premises environments
Experience
7 years of progressively responsible experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related discipline
5 years of hands-on experience deploying, operating, supporting, and troubleshooting production workloads in AWS
3 years of experience using infrastructure as code and scripting or programming to automate operational work
Demonstrated experience supporting production services, leading incident resolution, completing root-cause analyses, and improving operational reliability
Required Education
Bachelor's degree in computer science, information technology, engineering, or a related field, or an equivalent combination of education and relevant experience
Preferred Certifications
AWS Certified DevOps Engineer – Professional
AWS Certified CloudOps Engineer – Associate
AWS Certified Solutions Architect - Associate or Professional
HashiCorp Certified: Terraform Associate
ITIL 4 Foundation or a FinOps Certified Practitioner or Engineer credential
Working Conditions
Home office/ Remote
Must be able to support scheduled after-hours maintenance and urgent production incidents as operational needs require
On-call participation
Benefits Overview
At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.
Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:
Physical and Mental Health Benefits
Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
Telehealthcare – for Medical and Behavioral visits
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program - earn insurance discounts or credit towards health-related items
Financial Health Benefits
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Bonus and Recognition programs
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs - mobile, technology services, etc., to help you save money
Other Benefits
E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Must have legal authority to work in the US.
We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.
