Serve as a senior escalation authority for critical customer incidents.
Contribute to strategic planning and service delivery roadmaps.
What You'll Bring
13–18 years of SOC or IR experience with at least 3 years in senior leadership.
Proven success managing multi-team or multi-site SOC operations.
Bachelor’s degree in Cybersecurity, Information Systems, or related discipline (Master’s preferred).
Executive-level certification (CISSP, CISM, CCISO) strongly preferred.
Strong leadership, organizational, and communication skills.
Expertise in SOC operations, MDR delivery, and client service.
Ability to align operations with strategic business objectives.
Visionary leader with a track record of operational success.
Strong collaborator, able to influence cross-functional initiatives.
Professional, ethical, and customer-focused
Purple Perks
Group Medical , Personal Accident & Term life coverage
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Employee Stock Purchase Program
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility
About N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
#LI-SN
#LI-HYBRID
The MDR SOC Manager oversees all MDR SOC operations, providing strategic direction and ensuring operational excellence. This role is accountable for workforce planning, SOC performance metrics, and customer satisfaction. The Senior Manager partners with leadership across departments to drive continuous improvement and operational scalability
Roles and Responsibilities
Strategic Leadership
Provide direction and oversight to SOC Managers and Leads.
Define and enforce SOC policies, standards, and best practices.
Lead workforce planning and ensure effective resource allocation.
Track SOC KPIs and performance metrics to ensure service quality.
Drive continuous improvement initiatives for detection and response.
Oversee incident handling processes and ensure escalation efficiency.
Partner with Engineering, Threat Intelligence, and Product teams to strengthen MDR capabilities.
Serve as a senior escalation authority for critical customer incidents.
Contribute to strategic planning and service delivery roadmaps.
13–18 years of SOC or IR experience with at least 3 years in senior leadership.
Proven success managing multi-team or multi-site SOC operations.
Bachelor’s degree in Cybersecurity, Information Systems, or related discipline (Master’s preferred).
Executive-level certification (CISSP, CISM, CCISO) strongly preferred.
Strong leadership, organizational, and communication skills.
Expertise in SOC operations, MDR delivery, and client service.
Ability to align operations with strategic business objectives.
Visionary leader with a track record of operational success.
Strong collaborator, able to influence cross-functional initiatives.
Professional, ethical, and customer-focused
