Key Responsibilities
Provide technical leadership and day-to-day production support for Finance, GRC, Audit, and Compliance technology platforms.
Monitor application health, system performance, and operational metrics to ensure service reliability and availability.
Coordinate incident management activities, troubleshoot production issues, and facilitate timely resolution of service disruptions.
Support root cause analysis, problem management, and implementation of corrective actions to prevent recurring issues.
Participate in change management, release readiness reviews, disaster recovery exercises, and business continuity planning activities.
Implement monitoring, observability, automation, and operational process improvements to enhance platform stability and support efficiency.
Partner with development, infrastructure, database, cybersecurity, and vendor teams to resolve complex technical issues.
Support audit, regulatory, risk management, access governance, and technology control requirements.
Assist in managing vendor support relationships and ensuring adherence to service-level commitments.
Leverage automation, AI-enabled operational tools, and knowledge management solutions to improve support effectiveness and operational productivity.
Required Qualifications
5+ years of experience in Systems Operations, Application Support, Production Support, Site Reliability Engineering (SRE), or related technology roles.
Experience supporting mission-critical applications within a large enterprise or regulated environment.
Strong understanding of incident management, problem management, change management, and operational support processes.
Hands-on experience troubleshooting applications, databases, middleware, cloud services, infrastructure, and network-related issues.
Working knowledge of Linux/Unix, Windows, SQL, enterprise monitoring, automation, scheduling, and ITSM tools.
Experience collaborating across technical and business teams to deliver operational support and service improvements.
Strong analytical, communication, and problem-solving skills.
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
Preferred Qualifications
Experience supporting Finance, Regulatory Reporting, GRC, Audit, Compliance, or Risk Management platforms.
Knowledge of ITIL, SRE, Agile, DevOps, COBIT, or NIST frameworks.
Experience with cloud platforms, observability tools, CI/CD pipelines, and Infrastructure-as-Code technologies.
Exposure to AIOps, Generative AI, automation platforms, and intelligent support solutions.
Industry certifications in Cloud Technologies, IT Service Management, Security, Risk, or Audit disciplines.
Technical Expertise
Application Support & Systems Operations
Production Incident & Problem Management
Linux/Unix & Windows Administration
Databases & SQL
APIs, Middleware & System Integration
Enterprise Scheduling & Batch Processing
Cloud Platforms & DevOps Tools
Monitoring, Observability & Performance Analysis
Automation & Scripting
Security Controls & Access Governance
Disaster Recovery & Business Continuity
ITSM Processes & Operational Excellence
Education
Bachelor’s degree in Computer Science or a closely-related discipline or relevant work experience
The typical base pay range for this role is as follows
New York / New Jersey: $130k - $159k
Non-/New York/ New jersey: $112 - $144
depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
Our hybrid work schedule is four days on-site and work remotely one day per week.
MUFG Benefits Summary
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
