Conduct informative training sessions for clients on the Bank’s E-banking system, offering hands-on support throughout the instructional process.
Collaborate closely with Operations teams to ensure transactions are processed accurately, efficiently, and in accordance with established timelines.
Work in concert with Relationship Managers to discern client requirements, furnishing support that advances business promotion efforts.
Cultivate enduring relationships with clients by proactively identifying their needs, enhancing product utilisation, and sharing pertinent solutions.
Review and update E-banking and Cash Management product materials regularly to ensure content remains aligned with internal standards and external regulations.
Prepare comprehensive training materials for both internal staff and external clients, guiding them through the effective use of the Bank’s E-banking system.
Perform registration services for clients, including managing alteration notices and preparing applications as necessary.
Coordinate client onboarding and implementation projects for E-banking and Cash Management solutions, liaising with Relationship Managers, Operations and Product teams to ensure successful delivery and client adoption.
What you bring
To excel as an E-banking Implementation Administrator, you bring demonstrable experience supporting digital banking platforms or analogous environments.
At least one year of relevant experience is preferred.
A thorough understanding of relevant systems and procedures enables you to provide dependable support across all facets of E-banking implementation.
Comprehensive knowledge of banking products and services ensures you can address client needs effectively whilst adhering to organisational protocols.
Excellent interpersonal skills allow you to communicate clearly with clients, colleagues, and stakeholders from diverse backgrounds.
Proficiency in Japanese is preferred due to frequent interactions with Japanese clients.
Proficiency in English is essential for engaging with international clients and preparing documentation.
We regret to inform that only shortlisted applicants will be notified.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
