Investigate complex, intermittent, and safety-critical vehicle issues.
Validate workshop diagnostic and repair procedures and provide findings to central engineering and product quality teams.
Determine whether cases can be resolved remotely or require onsite intervention.
Quality-driven capability development
Work with the Quality Management System (QMS) Lead to review audit findings, calibration insights, recurring diagnostic errors, and case re-escalations.
Translate identified quality gaps and procedural non-conformances into targeted coaching, training, and updated technical guidance.
Act as an advanced technical mentor and advisor to helpdesk colleagues.
Training design and knowledge transfer
Develop practical training materials, guided diagnostic pathways, troubleshooting guides, and technical briefing documents.
Schedule and deliver regular upskilling sessions, new-feature workshops, and structured onboarding for technical agents.
Keep learning content grounded in live support cases, workshop investigations, and validated diagnostic solutions.
How your time will be allocated
Approximately 60% — Helpdesk diagnostic support: Active case management, remote diagnostics, and workshop consultation.
Approximately 35% — Capability development and training: Quality-data review, diagnostic documentation, training preparation, and delivery.
Approximately 5% — Field interventions: Onsite workshop support, complex fault investigation, and engineering feedback.
Strong practical expertise in electric vehicle diagnostics, including high-voltage powertrain, battery, charging, and vehicle network systems.
The ability to investigate complex technical faults and translate findings into clear, structured diagnostic instructions.
Sound judgment when assessing safety-critical issues, escalation requirements, and the need for onsite support.
The ability to coach technical colleagues and design and deliver practical, case-based training.
An analytical approach to quality findings, recurring errors, and opportunities for continuous improvement.
Clear communication skills when working with workshop technicians, foremen, regional technical managers, and engineering teams.
A disciplined approach to OEM procedures, technical documentation, and diagnostic accuracy.
Willingness to travel to authorized workshops for targeted field investigations.
You will work closely with helpdesk agents, the QMS Lead, workshop teams, regional technical managers, HQ Tier-3 engineering, and product quality departments.
Within approved OEM parameters, you will have the autonomy to recommend specialized repair methods, authorize specific non-standard diagnostic procedures, and determine when onsite investigation is necessary. You will also propose mandatory internal training interventions where service failures reveal capability gaps.
The impact you will make
Your work will help improve diagnostic consistency, reduce repeat repairs and unnecessary component replacements, shorten repair cycles, and support accurate warranty decisions. By connecting daily technical support with targeted learning, you will help the REC team turn quality findings into better workshop support.
MSX International | Automotive & Mobility Business Solutions
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
