Senior Project Manager – Automotive Retail & Customer Experience Transformation
Key Responsibilities
Lead the overall project plan, schedule, quality, risks, issues and resources
Coordinate multiple business functions and project workstreams
Manage communication with client stakeholders and internal project members
Oversee the concurrent development of multiple project deliverables
Establish clear priorities, responsibilities, milestones and governance processes
Plan and facilitate project meetings, workshops and review sessions
Gather, assess and consolidate feedback from different stakeholder groups
Support the development of common processes while considering different business and market requirements
Analyze customer touchpoints, dealership processes and cross-functional working practices
Manage the development of process documentation, guidelines, operational content and supporting materials
Coordinate subject-matter experts, content developers, designers and project-support resources
Provide clear progress reporting and recommendations to senior stakeholders
Identify and escalate risks, dependencies and critical decisions
Review deliverables and manage quality-assurance and client-approval processes
Identify additional opportunities for operational or customer-experience improvement
Required Experience and Skills
Proven project management experience in the automotive industry
Experience working for an automotive manufacturer, national sales company, dealer organization, consulting firm or related business
Practical understanding of automotive retail, dealership operations or customer experience
Experience coordinating multiple stakeholders and workstreams
Experience in process improvement, operating-model development, standardization or business transformation
Strong meeting and workshop facilitation skills
Experience engaging with senior management and client stakeholders
Ability to structure complex information and convert it into clear plans, actions and deliverables
High-level Japanese communication skills
Business-level English communication skills
Based in Japan and able to attend face-to-face client meetings when required
Preferred Experience
Experience in automotive retail, dealership operations or dealer-network development
Experience in customer journey, customer experience or customer loyalty initiatives
Knowledge of both Sales and Aftersales operations
Experience developing process guides, operating manuals, dealer standards or similar materials
Experience working on international or multi-market projects
Experience managing cross-functional teams and subject-matter experts
Consulting, change-management or learning-content development experience
Experience working with PMO or project-support functions
Candidate Profile
The successful candidate will be
A hands-on project leader who takes ownership and drives execution
Able to engage in meaningful discussions about automotive retail and customer-facing processes
Skilled at aligning stakeholders with different priorities and perspectives
Comfortable working in a complex and evolving environment
Able to convert ambiguity into clear decisions, plans and actions
Capable of managing multiple deliverables simultaneously
Confident when communicating with senior stakeholders
Proactive, flexible, organized and delivery-focused
Effective in working with both Japanese and international team members
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
