Process Documentation & Enablement
Create and maintain clear process documentation related to
Support delivery channels
Workforce management practices
Incident management processes
Quality standards and KPIs
Ensure documentation remains accurate, up to date, and aligned globally
Support enablement efforts related to new tools, reporting, and operational processes
Collaboration & Other Responsibilities
Work closely with global stakeholders
Support alignment of operational practices across regions and time zones
Perform other job-related duties as assigned to support overall support delivery effectiveness
What We Are Looking For
Required Qualifications
1–5 years of experience in support operations, workforce management,
Hands-on experience with Amazon Connect Workforce Management (WFM)
Preferred experience using CRM or support systems such as
Salesforce
Zendesk
Freshdesk
Strong analytical skills with the ability to translate data into actionable insights
Proven ability to document processes clearly and consistently
Comfortable working with global teams and cross-functional stakeholders
Core Skills & Competencies
Process-oriented mindset with a focus on continuous improvement
Strong attention to detail and organizational skills
Clear written and verbal communication skills
Ability to manage multiple priorities in an operational environment
Results-driven, proactive, and collaborative
Benefits
Career growth opportunities in a diverse and supportive work environment.
Competitive Salary Package
Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire.
Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus, additional benefits
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
