What Success Looks Like
Ownership of support cases end-to-end with clear and well-documented updates
Strong troubleshooting capability across system, data, and workflow issues
Clear, professional communication with both technical and non-technical users
Ability to resolve most issues independently, escalating with appropriate context
Consistent delivery against SLAs and customer satisfaction expectations
Key Requirements Essential
Experience in B2B SaaS product support (email, chat, on-call)
Client-facing experience with strong communication skills
Demonstrated troubleshooting and problem-solving capability
Basic SQL or data analysis experience for investigation purposes (if required)
Experience working with ticketing systems (e.g. ServiceNow, Jira, Zendesk)
Exposure to system integrations, interfaces, or multi-system environments
Desirable
Experience supporting property management or industry-specific software
Understanding of integrations, APIs, or middleware concepts
Experience in cloud/SaaS environments
Exposure to data analysis, reporting, or workflow troubleshooting
Working Environment
May include rostered hours to support customers across different time zones
Collaborative, fast-paced support environment with cross-functional interaction
Benefits
Career growth opportunities in a diverse and supportive work environment.
Competitive Salary Package
Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire
Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus additional benefits
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
