Data Orchestration: Working directly with client and internal teams to parse, manipulate and format data feeds to support near and long-term initiatives.
Issue Resolution & Troubleshooting: Identify, troubleshoot, and resolve complex integration issues, evaluating potential impacts across key stakeholders including clients, GTM teams, EPD, and leadership.
Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
Collaboration: Work closely with Sales, Solution Consultants, Implementation Managers, and other teams to ensure a cohesive and successful client experience
Product Expertise & Thought Leadership: Serve as a subject matter expert and go-to resource on Studio, Da Vinci, and applied AI use cases; advise on product roadmap and feature improvements based on client feedback.
Qualifications
3+ years in a technical implementation, solution architect, or technical account management role, preferably in the marketing technology sector
3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
Extensive experience with multiple enterprise email or mobile service providers (e.g., Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
Proven track record of managing complex client onboarding projects
Technical proficiency in HTML, CSS, JavaScript, and data architectures; familiarity with Python or API/webhook integrations is a plus
2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
Excellent problem-solving and troubleshooting skills
High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
Ability to explain technical concepts in simple terms to various stakeholders
Strong communication and project management skills
Strong understanding of AI/ML applications in email and digital marketing, including experience managing AI systems
Ability to work within Pacific Time business hours to support West Coast clients and internal teams.
The base pay range for this position is $81K - $106K/year and OTE range is $97.3K -127K, which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
