Job Description
As a Programme Manager reporting to the Head of Deployment & Engineering, you will lead multiple cross-functional Software Deployment Teams responsible for customizing, configuring, and integrating our Pronto solution into each police force's command, control, and records management ecosystems. Working in a people-first culture where everything starts with our people, you will empower your teams to innovate what's next while serving as the primary executive escalation point and trusted partner for senior customer stakeholders across UK policing.
Success in this role requires seasoned commercial software delivery gravitas, stakeholder diplomacy, and the ability to navigate high-stakes customer conversations with confidence and clarity. While a Bachelor's degree provides a strong foundation, we value equivalent practical experience in leading complex software delivery programs. This role is based in our Glasgow hub with flexibility for UK-based hybrid work (including monthly visits to the Glasgow office) and regular travel across the UK to meet with customer project boards.
Key Responsibilities
Customer Partnership & Stakeholder Diplomacy
Act as the primary escalation point for police force customers, resolving complex delivery challenges and aligning senior stakeholder expectations
Organize and lead regular customer project board meetings to build lasting rapport and champion new sales or expansion opportunities
Oversee contractual commitments, professional services utilization, and accurate customer invoicing across multiple active deployments
Programme & Software Delivery Governance
Guide multiple Software Deployment Teams in configuring, integrating, and delivering Pronto releases at a sustainable pace and high quality standard
Partner with Technical Project Managers to analyze customer requirements, refine product backlogs, and maintain transparent customer documentation
Champion Agile delivery best practices across squads while upholding rigorous software quality and release governance procedures
People Leadership & Team Operations
Provide direct line management, coaching, and career development for Senior Technical Project Managers and Deployment Engineering Managers
Exercise indirect line management and operational leadership across Technical Project Managers, Software Engineers, and Test Engineers within your squads
Lead recruitment, interviewing, and onboarding efforts to scale deployment capability and nurture future program leaders
Basic Requirements
Bachelor's Degree
Extensive, proven experience managing commercial software delivery in complex, delivery-driven environments using Agile methodologies (Scrum, Kanban, SAFe, or hybrid Agile)
Must meet NPPV3 security clearance requirements (requires continuous UK residency for the last three years)
Technical Expertise
Agile Delivery & Backlog Management to lead cross-functional software squads, guide backlog refinement, and facilitate Agile ceremonies
Software Deployment & Integration to oversee client, server, and database solution rollouts into complex third-party customer environments
Commercial & Service Governance to analyse professional services utilization, contractual milestones, and customer reporting
Professional Experience
Stakeholder Diplomacy & Escalation Management to navigate high-stakes discussions and align expectations with senior external clients
Multi-Team People Leadership to directly manage Senior Technical Project Managers and Deployment Engineering Managers while indirectly leading broader delivery squads
Executive Communication to articulate complex technical and delivery trade-offs clearly to both engineering teams and customer project boards
Preferred Qualifications (Optional)
Bachelor's degree in Computer Science, Software Engineering, or a related technical or management discipline
Agile certifications such as Professional Scrum Master (PSM I/II), Certified ScrumMaster (CSM), PMI-ACP, or SAFe Agilist
Proven experience leading, coaching, and motivating remote or hybrid software delivery teams
Familiarity with Azure DevOps and modern software delivery lifecycles
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
Competitive salary and bonus schemes
Two weeks additional pay per year (holiday bonus)
25 days holiday entitlement + bank holidays
Attractive defined contribution pension scheme
Private medical insurance
Employee stock purchase plan
Flexible working options
Life assurance
Enhanced maternity and paternity pay
Career development support and wide ranging learning opportunities
Employee health and wellbeing support EAP, wellbeing guidance etc
Carbon neutral initiatives/goals
Corporate social responsibility initiatives including support for volunteering days
Well known companies discount scheme
Ready to lead mission-critical software deployments supporting 70,000 UK police officers every day? Apply now.
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- Travel Requirements
- Under 10%
- Company
- Motorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
