Key Responsibilities
Frontline Support & Troubleshooting
Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
Drive end-to-end resolution of support requests while maintaining professional service standards
Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams
Customer Success & Relationship Management
Develop and maintain collaborative relationships with enterprise and public sector partners
Help to provide clear, actionable communication during high-tempo operational periods
Operational Excellence & Technology
Utilize ticketing platforms, Windows, and Google workspace applications to document and streamline support workflows
Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity
Job Requirements
High School Diploma or 1+ years of experience in customer service
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Technical Expertise
Operating Systems & Productivity Tools to navigate Windows environments and Google Workspace applications
Ticketing Systems to manage, route, and document technical customer interactions
Professional Experience
Customer Interaction to facilitate prompt problem resolution in fast-paced operational environments
Cross-Functional Collaboration to coordinate troubleshooting efforts across internal partner teams
Preferred Qualifications
Bachelor's degree in a technical or business discipline
Active Navy CAC clearance or prior experience working within cleared defense environments
Target Base Salary Range: $34,564.80 - $37,564.80
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
Recent graduate with a Bachelor's degree OR 1+ years of experience in customer service
Must be a US Citizen with the ability to obtain Navy CAC clearance
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Travel Requirements
- Under 10%
Our U.S. Benefits include
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
