What You’ll Do
Pre-Sales Support: Collaborate with Sales and Solutions Consultants to understand customer requirements and ensure that installation plans align with the scope of work outlined in pre-sales agreements. Assist in the preparation of installation quotes and timelines, providing input on resource allocation and scheduling feasibility.
Record Management: Ensure all pre-sales documentation, such as vehicle lists, is complete and accurate. Issue and maintain key documents like statements of work and project plans, providing install partners with the necessary resources and information for successful installations.
Installation Coordination: Assess the scope of work to select the most suitable subcontractor(s) for the job. Serve as their main point of contact during the initial booking, providing all necessary records and answering any scoping questions to ensure successful job acceptance and completion in the field.
Client Communication: Participate in customer calls to provide high-level information about the assignment of install partners and the initial project plan. Act as a liaison to ensure Sales, Solution Consultants, and clients are well-informed and confident before the Implementation Project Manager takes over.
Project Transition: Prepare and provide the Implementation Project Manager with comprehensive information on the customer, including key documentation, and any relevant insights. Ensure a smooth transition by sharing all necessary details to facilitate effective project management and successful implementation.
What We’re Looking For
Experience: 3-5 years of experience in project coordination, logistics, or a similar administrative role. Experience with hardware installations, trucking, logistics, or fleet management sectors is strongly preferred.
Organizational Skills: Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively. Attention to detail and the ability to track and manage complex schedules is essential.
Communication Skills: Strong written and verbal communication skills (English), with the ability to convey information clearly and professionally to both internal and external stakeholders. Experience in coordinating across different time zones is an advantage.
Technical Acumen: A basic understanding of telematics, hardware installation, and software deployment. Ability to quickly learn and adapt to new technologies and tools.
Problem-Solving Skills: Ability to anticipate potential issues during the installation process and proactively address them. Strong problem-solving skills and the ability to work under pressure to meet deadlines.
CRM Proficiency: Familiarity with Salesforce or other CRM platforms for tracking installation progress and managing customer interactions. Ability to generate and interpret reports to inform decision-making.
Education: A BA/BS degree in a related field is preferred, but equivalent professional experience will also be considered.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
