What You'll Do
Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
Monitor customer progress and activities to ensure adoption and timely activation
Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
Handle a large volume of phone conversations and email inquiries
Build customer loyalty by delivering exceptional customer service
What We're Looking For
3+ years prior experience in a customer-facing role (sales or support)
Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
Demonstrate a clear understanding of what success looks like for customers and Motive
Effective listening and problem-solving skills
Excellent communication (both written and verbal) and presentation skills
Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
Experience with fintech and spend management technology is a plus
Ability to build and maintain relationships with clients and their key personnel
Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
Strong business background including project management, account management, problem-solving, business planning, and analytical skills
Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
