Create training frameworks that support scalability across multiple university partners and programs.
Instructional Design & Facilitation
Apply adult learning theory and instructional design methodologies to create engaging, learner-centered training experiences.
Deliver engaging instructor-led learning experiences and facilitate discussions, workshops, simulations, and practice sessions that drive knowledge retention, skill development, and learner engagement.
Evaluate training effectiveness using data and feedback to improve learning content, delivery and outcomes.
Collaboration & Stakeholder Partnership
Collaborate with cross-functional leaders to assess training needs, establish prioritizes and ensure training aligns with organizational goals.
Maintain current knowledge of enrollment best practices, higher education trends, compliance regulations, and student engagement strategies.
Support the creation of a culture of continuous learning, accountability, and operational excellence by promoting participation, reinforcing learning expectations and partnering with leaders to support application on the job.
Other duties, as assigned.
Qualifications
Required Qualifications
Bachelor’s degree in Education, Organizational Development, Communications, Human Resources, Business, Higher Education Administration, or related field.
Three or more years of experience leading training programs, learning & development, onboarding, or instructional design.
Three or more years of experience leading people, programs, or cross-functional initiatives.
Demonstrated experience creating scalable training documentation and learning programs.
Demonstrated experience applying adult learning theory, and instructional design principles to develop and facilitate training programs for adult learners.
Experience within higher education, enrollment management, student services, call center operations, or OPM environments.
Excellent presentation, facilitation, written communication, and interpersonal skills, with the ability to communicate effectively with learners, leaders, and cross-functional stakeholders.
Strong project and program management skills, including the ability to prioritize competing needs, coordinate stakeholders, manage timelines, and deliver multiple learning initiatives concurrently.
Flexibility to work evenings and weekends, as needed.
Ability to travel, on average 1-2 times per year.
Preferred Qualifications
Experience using learning management, CRM, and virtual training platforms, such as Canvas or comparable systems, to create and manage learning content.
Training Strategy & Program Development
Lead and manage a comprehensive training and development strategy for Enrollment Services teams, aligning programs with organizational priorities and enrollment outcomes.
Develop and implement onboarding programs for new hires, including role-specific curricula, learning plans, and performance readiness assessments.
Prioritize and lead training that supports student experience, change management, systems adoption, compliance, and partner needs.
Establish standardized training documentation, facilitator guides, job aids, knowledge base materials, and learning content.
Create training frameworks that support scalability across multiple university partners and programs.
Instructional Design & Facilitation
Apply adult learning theory and instructional design methodologies to create engaging, learner-centered training experiences.
Deliver engaging instructor-led learning experiences and facilitate discussions, workshops, simulations, and practice sessions that drive knowledge retention, skill development, and learner engagement.
Evaluate training effectiveness using data and feedback to improve learning content, delivery and outcomes.
Collaboration & Stakeholder Partnership
Collaborate with cross-functional leaders to assess training needs, establish prioritizes and ensure training aligns with organizational goals.
Maintain current knowledge of enrollment best practices, higher education trends, compliance regulations, and student engagement strategies.
Support the creation of a culture of continuous learning, accountability, and operational excellence by promoting participation, reinforcing learning expectations and partnering with leaders to support application on the job.
Other duties, as assigned.
Required Qualifications
Bachelor’s degree in Education, Organizational Development, Communications, Human Resources, Business, Higher Education Administration, or related field.
Three or more years of experience leading training programs, learning & development, onboarding, or instructional design.
Three or more years of experience leading people, programs, or cross-functional initiatives.
Demonstrated experience creating scalable training documentation and learning programs.
Demonstrated experience applying adult learning theory, and instructional design principles to develop and facilitate training programs for adult learners.
Experience within higher education, enrollment management, student services, call center operations, or OPM environments.
Excellent presentation, facilitation, written communication, and interpersonal skills, with the ability to communicate effectively with learners, leaders, and cross-functional stakeholders.
Strong project and program management skills, including the ability to prioritize competing needs, coordinate stakeholders, manage timelines, and deliver multiple learning initiatives concurrently.
Flexibility to work evenings and weekends, as needed.
Ability to travel, on average 1-2 times per year.
Preferred Qualifications
Experience using learning management, CRM, and virtual training platforms, such as Canvas or comparable systems, to create and manage learning content.
