Essential Functions
1. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper ADA
2. Greet patients professionally both in person and on the phone ADA
3. Facilitates correspondence with customers, patients, and colleagues to ensure satisfaction and patient care ADA
4. Confirmation of provider name, appointment time, pre-visit e-forms and any screening questions. ADA
5. Works collaboratively with other staff, managers, and resources ADA
6. Schedule surgical procedures and explain patient financial responsibilities. ADA
7. Answer and redirect phone calls to the appropriate department and take down messages. ADA
8. Manage and coordinate provider schedules, referrals and follow up appointments ADA
9. Obtain prior authorizations for all medications, durable medical equipment, and diagnostic test for all workers compensation and commercial payers. ADA
10. Verify financial records and insurance, collect patient charges, and confirm patient identification upon arrival. ADA
11. Pre-authorization of patient services and procedures via insurance. ADA
12. Notify providers and support staff of patient arrivals. ADA
13. Facilitation of referral process for additional specialty procedures and/or tests. ADA
14. Creation, cancelation and reschedule of patient appointments. ADA
15. Pre-authorization of patient services and procedures via insurance. (Tier dependent) ADA
16. Coordination of surgical scheduling. (Tier dependent) ADA
17. Ability to understand and apply workflows and job aids as indicated. ADA
18. Knowledge and application of HIPAA and security laws. ADA
19. Perform additional duties and assignments as required ADA
Qualifications
High School Required
AS Preferred
1-3 years 1-5 (Tier Dependent) Required
Annual Assessment - OHS Required
EPIC, HIPAA, OSHA, Additional as Required by Position Required
