Monroe Tractor & Implement Co.
From Monroe Tractor & Implement Co.'s careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Monroe Tractor is a well-known and respected construction equipment and agricultural heavy equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!
The Heavy Highway & Material Processing Technician, who specifically works on Wirtgen products, plays a vital role in delivering exceptional customer service and support during the troubleshooting process. This position involves traveling to customer and dealer locations to assist in resolving machine issues, ensuring that Wirtgen products operate at peak performance. The Heavy Highway & Material Processing Technician will collaborate with Wirtgen Specialists and use digital ticketing solutions to maintain effective communication with customers and dealers, while also keeping detailed records of machine complaints and resolutions.
$20 - $39
Associate's degree or equivalent from a two-year college or technical school; and/or two years of construction equipment-related experience
Fundamental knowledge of road construction equipment practices, including paving and compaction
Excellent customer service and communication skills (both written and verbal)
Willingness to travel as needed to stay updated on Wirtgen products
Strong team player with a positive attitude and a commitment to promoting a collaborative work environment
Ability to analyze information, identify problems, and respond promptly to customer needs with a focus on providing top-tier service
Previous experience in customer service or technical support roles is preferred
Deliver exceptional customer service and support during the troubleshooting process.
Travel to customer and dealer locations (average about 75% travel)
Identify and promptly assist customers and dealers in resolving machine issues
Collaborate with Wirtgen Specialists and other team members to expedite repairs and coordinate problem resolution
Install new or modified equipment at customer facilities to ensure full functionality according to specifications
Provide a communication link between the dealer and the company to ensure effective service is provided
Review performance reports and documentation from customers and dealer representatives
Inspect products to determine the nature and scope of problems and report findings to Manager
Provide on-site technical assistance and analyze review and inspection findings to determine the source of problems
Recommend repairs, replacements, or other corrective actions as needed
Perform software updates and field campaigns on machines either in the field or at dealer locations
Develop and conduct training on the safe operation of equipment, demonstrating skills to trainees, including team members, customers, and dealers
Maintain detailed records of machine complaints and resolutions, utilizing reporting systems for follow-up and communication
Technician Benefits
Annual Tool/Shoe Allowance
Uniforms provided
Discounts on products and services
Continued education, manufacturer hands-on and web-based training
Medical, Dental & Vision Insurance
Health Savings Account (Employer + Employee Contributions)
Accident & Disease Insurance
401K Plan + Match
Competitive Paid Time Off Policy
Short/Long Term Disability
Annual Reviews
Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.
This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.
$20—$39 USD
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Hi [Name], I just applied for the Heavy Highway & Material Processing Technician role at Monroe Tractor & Implement Co.. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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