Manage comprehensive font platform administration ensuring optimal performance and accessibility
Execute user onboarding, training, and ongoing platform support across client
organizations
Provide day-to-day operational support and technical issue resolution
Maintain platform configurations and user permissions aligned with brand
requirements
Compliance Monitoring & Reporting
Conduct proactive compliance monitoring across client typography usage
Generate regular compliance reports and dashboards for stakeholders
Monitor font licensing adherence and identify potential compliance risks
Execute production font reporting and Brand & License Protection services
Regular Brand Audits & Assessments
Conduct scheduled comprehensive brand audits across digital and key physical touchpoints
Assess typography consistency and brand guideline adherence
Document audit findings and provide actionable recommendations
Track improvement progress and maintain audit reporting schedules
Policy Implementation & Training
Implement font policies and governance frameworks developed through strategic advisory
Deliver training sessions to internal teams and key stakeholders on typography best practices
Ensure policy compliance across client organization and key partners
What We're Looking For
Proven experience in customer success, account management, or operational roles within creative/brand environments
Ideal but we can offer training - background in asset management
Ideally, experience with font licensing, brand compliance, or creative asset
preferred
Familiarity with design tools and platforms (Adobe Creative Cloud, Figma)
Exceptional organizational skills with ability to manage multiple complex client operations simultaneously
Detail-oriented approach with strong process-driven mindset
Excellent problem-solving abilities with proactive issue identification skills
Strong technical aptitude for learning and mastering typography platforms and tools
Outstanding written and verbal communication skills
Ability to translate complex technical concepts into clear operational guidance
Collaborative team player who works effectively across departments
Client-focused mindset with commitment to operational excellence
Self-driven and proactive with strong accountability for client success
Success Metrics
Client satisfaction scores and retention rates
Brand compliance audit results
Platform utilization optimization
Operational efficiency and issue resolution times
Support of Account Type Director revenue growth initiatives
What’s in it for you
Extensive development and training offerings.
Highly engaged Events Committee to keep work enjoyable.
Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs.
Flexible work arrangements and unlimited vacation and sick time.
Generous 401k match to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
The US pay range for this position is $100k – $110k annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
