Conduct outbound prospecting and maintain key relationships to educate current and potential clients on products and services
Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations to drive customer satisfaction and retention
Understand clients' business objectives and challenges to effectively position our products/services as solutions
Identify opportunities for upselling and cross-selling additional products/services to existing clients
Collaborate with the broader sales team to develop tailored solutions that meet clients' evolving needs and objectives
Organize, track and maintain client account and contact information, as well as prospect updates in CRM database
Proactively manage contract renewals, ensuring a smooth and timely renewal process, while maximizing revenue potential
Analyze market trends and competitive landscape to identify areas for growth within existing accounts
Develop strategic account plans outlining objectives, tactics, and timelines for achieving revenue targets
Collaborate with internal teams, including marketing, product, and customer support, to ensure alignment with clients' needs and objectives
Gather feedback from clients regarding product performance, customer service, and overall satisfaction.
Identify and mitigate churn risks by addressing customer pain points and providing solutions
Analyze sales/metrics data from your territory to help evolve your strategy.
Maintain retention rate of 90%+
What we’re looking for
Business degree and 4-7 years previous Sales experience required.
Proven track record of meeting/exceeding sales quotas & maintaining high retention rates.
Previous experience within software, technology, publishing, media, and advertising or design market segments preferred.
Excellent verbal and written communication as well as presentation skills.
Experience in planning and implementing Account and Territory Management strategies.
Excellent contract negotiation skills.
Travel required 25%
Understanding of CRM technology. Experience with Salesforce is preferred.
What’s in it for you
Extensive development and training offerings.
Highly engaged Events Committee to keep work enjoyable.
Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs.
Flexible work arrangements and unlimited vacation and sick time.
Generous 401k match to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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The US pay range for this position is $110,000 – $150,000 annual base salary. Commissions will also be offered as part of this direct-sales role. The final annual base salary offered will be based on location and experience level, and may be less for internal candidates depending upon experience.
