Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies.
Meet daily, weekly, and monthly recovery and productivity targets.
Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies.
Maintain professional conduct and deliver customer-focused communication at all times.
Requirements
1–2 years’ experience in loan collections, credit control, or call center operations (preferred).
Strong negotiation, persuasion, and objection-handling skills.
Excellent verbal communication and interpersonal skills.
Experience working with CRM, loan management, or call management systems is desirable.
Ability to follow structured workflows and operating procedures.
Good attention to detail.
Customer-focused, professional, and resilient under pressure.
Willingness to support different operational functions as required.
High level of integrity and confidentiality when handling customer data.
Preferred candidate must reside around the environs of Lekki Phase 1.
What we can offer you
Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
What to expect in the hiring process
A preliminary phone call with the recruiter.
An interview with the operations lead.
A behavioural and technical interview with the business lead.
Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
