Conduct regular office walkthroughs to identify maintenance, facilities, hospitality, safety, presentation, and space issues; coordinate corrective actions and confirm completion
Respond to, track, and resolve employee and stakeholder requests through workplace support channels and systems with urgency, clear communication, and strong follow-through
Coordinate front-of-house and visitor experiences, greeting employees, guests, candidates, and vendors with a warm, hospitality-first mindset
Oversee Spoke office memberships, including activation, deactivation, changes, and ongoing third-party vendor coordination where applicable
Coordinate facilities workflows such as janitorial services, conference-room and event bookings, work orders, scopes of work, service requests, and office access needs
Monitor office supplies, amenities, equipment, and shared spaces; coordinate replenishment, repairs, and replacements
Maintain accurate workplace records and systems, including provider or membership databases, occupancy/utilization information, service logs, and operational documentation
Partner with Physical Security on access control, visitor procedures, incident follow-up, and other security requirements
Coordinate with IT/AV and other service partners to help ensure meeting rooms, workplace technology, and office equipment are working properly
Communicate workplace updates, service changes, expectations, and important office information clearly and consistently
Own Spoke Office operations and engagement across America
Oversee the day-to-day operations of our Spoke Offices across the Americas, serving as the primary Workplace point of contact for each location
Actively support the development of a positive, inclusive culture across Spoke Offices, ensuring local experiences align with MongoDB’s company values
Partner with Local Spoke Ambassadors to build strong office communities and deliver initiatives that foster connection and engagement
Manage office memberships, including activating, deactivating, and updating memberships, and maintain accurate provider records
Oversee ad hoc facilities operations, including janitorial services, conference-room coordination, event bookings, maintenance requests, and other office needs
Monitor and manage the budget allocated to each office location, partnering with Workplace leadership and Finance to support a consistent rhythm of events to ensure budgets are utilized effectively and completely
Audit and maintain the integrity of workplace databases and systems, including memberships, access, and utilization platforms
Support required utilization data entry and provide regular utilization and operational reports to keep Local Spoke Ambassadors and Workplace leadership informed
Proactively share workplace developments, service updates, risks, and recommendations with local stakeholders and employees
What you bring
5+ years of experience in workplace operations, office coordination, facilities, hospitality, events, employee experience, or a related field; 5+ years preferred for broader multi-location or specialist-level scope
Demonstrated experience managing day-to-day office or workplace operations, ideally across multiple locations or in a remote-management model
Strong event planning and execution experience, including vendor coordination, logistics, communications, and onsite delivery.
Experience managing vendors, service providers, budgets, purchase orders, invoices, or other administrative workflows
Project management experience and the ability to coordinate multiple stakeholders, deadlines, and competing priorities
Excellent organization, attention to detail, judgment, responsiveness, and follow-through
A proactive, flexible, hands-on approach and the ability to work effectively in a fast-moving environment where priorities can change
Strong written and verbal communication skills, with confidence working with employees, vendors, local leaders, and cross-functional partners
A warm, customer-obsessed, service-oriented mindset and strong emotional intelligence
Experience using workplace technology, support systems, utilization or membership platforms, and productivity tools such as Google Workspace, Slack, Coupa, Zoom, Zendesk, Concur, and Success Factors
Ability to work onsite at the designated office on a consistent basis
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req ID: 3273561621
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB’s base salary range for this role in the U.S. is
$69,000—$135,000 USD
