Responsibilities
Customer Relationship Management
Own day-to-day customer relationships, acting as a trusted partner and delivering exceptional client service.
Lead multiple partnerships, client meetings, and business reviews.
Communicate effectively across multiple mediums (oral and written), both internally and externally, ensuring progress against goals is transparent and well-documented.
Prioritize client needs and ensure timely, thoughtful service with high attention to detail.
Product Knowledge and Optimization
Become an expert in Moloco’s products and industry to provide insightful education and recommendations to clients.
Oversee the setup and monitoring of client campaigns, proactively identifying opportunities for expansion, experimentation and optimization.
Utilize data tools (e.g., SFDC, Moloco Cloud Platform, Looker) to analyze performance, produce reports, and advise clients on next steps.
Effectively manage cross-functional work streams when needed to identify and fix technical problems.
Revenue Growth
Develop and execute strategies to drive upsell and cross-sell opportunities, balancing short-term gains with long-term client success.
Use data-driven storytelling and problem-solving to influence stakeholders and drive revenue growth.
Maintain deep knowledge of client businesses and align Moloco’s solutions with their evolving needs to capture new revenue.
Identify and pitch incremental opportunities that are aligned to client’s growth objectives and scale accordingly in partnership
Effective objection handling through problem solving and creative thinking to drive revenue.
Process and Product Improvement
Proactively identify opportunities to improve internal processes and collaborate cross-functionally to enhance the quality and efficiency of our services.
Provide market feedback to influence product development, working with Product, Data Science, and Engineering teams; ensuring Moloco continues to meet client needs with cutting-edge solutions.
Team Collaboration and Culture
Foster a team culture of accountability, collaboration, and high performance, taking ownership of challenges and driving long-term solutions.
Evidence of a growth mindset. Demonstrate persistence, positivity, and grit in problem-solving while sharing feedback and information to help the team succeed.
Embrace diverse perspectives and promote respectful disagreement resolution to achieve the best outcomes.
Skills, experiences, and mindset that will help you succeed
3+ years of experience in account management, preferably with experience in programmatic marketing or the mobile advertising industry.
Translate advertiser marketing needs into clear, data-driven strategies that align Moloco’s programmatic solutions with client KPIs, simplifying complex data for decision-making.
Strong ownership mentality, with a proactive, data-driven approach to solving problems and influencing decision-making.
Familiarity with big data, MMPs, mobile app ecosystem and ad tech.
Strong skills in excel, powerpoint/slides, g-suite preferred.
Excellent communication and interpersonal skills, with the ability to interact effectively with both clients and internal teams.
Growth-mindset to thrive in a startup environment.
A collaborative mindset, with a passion for driving cross-functional projects and delivering results.
High sense of urgency, with the ability to thrive in a fast-paced, dynamic environment.
Strong attention to detail, coupled with the ability to prioritize effectively across multiple clients and projects.
Compensation & Benefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic life insurance, and well-being benefits and perks. U.S.-based employees also receive up to 12 scheduled paid holidays per calendar year and one Thrive Day off per quarter. Additionally, all employees have Flexible Time Off (FTO).
The successful candidate may be eligible for a bonus and equity awards. Eligibility and amounts are determined by performance and the terms of the applicable plans.
The location for this role is listed above. For base pay range purposes, location-based compensation is grouped into the following regions. Your region is determined by your assigned work location.
Region A: Menlo Park Office, New York Office, SF Bay Area, New York Metro Area
Region B: Seattle Office, Seattle, Los Angeles/Orange County, San Diego, Austin, Boston, Washington DC Metro Area, Miami
Region C: All other U.S. locations
Salary Ranges
Region A
$122,400—$169,000 USD
Region B
$110,000—$152,000 USD
Region C
$104,000—$144,000 USD
Supporting Your Best Work and Your Best Life
Our benefits are designed to support our people in doing their best work and living well, at work and beyond. Benefits vary by country, employment type, and eligibility. Connect with a recruiter to learn more about benefits in your region.
Moloco Values
Lead with Humility: Everyone’s voice is respected, valued, and heard. We win, lose, and learn together. Accountability and feedback are essential to our success.
Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
Create Real Value: We pursue the most impactful opportunities with intensity and rigor. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
Go Further Together: We’re one team working towards one vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.
Additional Resources
Moloco Company Blog
Moloco Leadership
Moloco Newsroom
AI Use in Interviews
Our interview process is designed to get to know the real you. Unless a round specifically includes AI as part of what's being assessed, we ask that candidates engage without AI assistance. Please review our AI Use in Interviews Policy before your interview to understand what to expect. Failure to comply with this policy may impact your candidacy.
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